Shangri-La Hambantota

I had a pleasant stay at this hotel, it was an amazing experience. Beautiful view. The rooms were super comfortable.

Loved the stay and also chose this place to experience the Safari Tour

Enjoyed our stay, peaceful. However beach isn’t flat and one has to be careful around it.

Despite being a 5-star hotel in Sri Lanka, our initial experience was subpar. The room we were allocated seemed hastily arranged, lacking even basic amenities like towels. Despite calling reception multiple times, the room wasn't cleaned promptly, and we only received water the next day. The overall experience, excluding breakfast and the scenic outdoor location, fell short of expectations. Throughout the night, power interruptions were frequent, causing the AC and other devices to go off briefly before backup kicked in. The hotel staff's knowledge and efficiency in managing guest requests were lacking. During dinner, we observed identical spreads placed in three different corners, offering limited variety. The cost of approximately 8,000 rupees appeared disproportionately high compared to city hotels, considering the taste and variety of the buffet. While the hotel boasts picturesque views and a serene location, experiencing genuine hospitality may require patience and multiple requests. If you seek a peaceful location, it may suffice, but for a truly satisfying hospitality experience, it might be worth reconsidering unless you are prepared for persistent follow-ups.

設施：並不是新開的酒店，但還是有香格里拉的高標準，特別想去SPA，可惜完全沒時間，下次一定要去體驗一下 衞生：house keeping很不錯，衞生無死角 環境：酒店範圍很大，有golf球場，各種活動設施，泳池也夠多夠大 服務：最好的一定是服務，無論是前台，餐廳，早餐，客房，酒廊，球童，哪裡的服務員都是特別友善親切的，連續三晚都在SERA吃晚飯，最後一晚，小哥哥還為我們準備了特殊的佈置，很感動。孩子更是對他依依不捨，約定下次還要去找他。 香格里拉讓我們覺得斯里蘭卡處處都充滿活力和温情，人們親切純樸，動物自由自在，純凈的樂土

香格里拉作為斯里蘭卡數一數二的高端酒店，整體的衞生安全做得都是比較好的，進門之前會有警犬進行行李搜查。香格里拉的早餐和晚餐自助會比較適合中國人的口味。海灘也很好。