Shangri-La's Hambantota Golf Resort and Spa, Sri Lanka

Enjoyed our stay, peaceful. However beach isn’t flat and one has to be careful around it.

Despite being a 5-star hotel in Sri Lanka, our initial experience was subpar. The room we were allocated seemed hastily arranged, lacking even basic amenities like towels. Despite calling reception multiple times, the room wasn't cleaned promptly, and we only received water the next day. The overall experience, excluding breakfast and the scenic outdoor location, fell short of expectations. Throughout the night, power interruptions were frequent, causing the AC and other devices to go off briefly before backup kicked in. The hotel staff's knowledge and efficiency in managing guest requests were lacking. During dinner, we observed identical spreads placed in three different corners, offering limited variety. The cost of approximately 8,000 rupees appeared disproportionately high compared to city hotels, considering the taste and variety of the buffet. While the hotel boasts picturesque views and a serene location, experiencing genuine hospitality may require patience and multiple requests. If you seek a peaceful location, it may suffice, but for a truly satisfying hospitality experience, it might be worth reconsidering unless you are prepared for persistent follow-ups.

環境：酒店有自己的海灘，逛着很方便，海灘乾淨 房間：中規中矩，給了三樓看高爾夫球場的房型，雖然下樓去海邊有點遠但是不潮濕 服務：晚上9點要了兩次水，答應的很好，但不送，客房服務一般。趕上媽媽過生日，入住預訂了蛋糕，晚上吃飯的時候主廚服務員帶着蛋糕唱歌給媽媽慶祝，非常有心。 高爾夫：臨時起意決定打球，打球和小費很便宜但是租球感買手套買球非常貴！！！蠻離譜的，如果要來打球至少帶好自己的手套和球不要來這裏買貴的想哭，球場維護的可以，球童一般專業但情緒飽滿

是一個度假莊園，很有英倫風格，裝飾細節用心，充滿南亞風情特色。整個園區很大，房間也很大，陽台可以直接看到海灘。美中不足是隔音很差，走廊和樓上的聲音清晰可辨…以及在自助餐廳吃了兩頓飯以後都感覺明顯的胃部不適，不知道是不是餐食問題

The resort was absolutely beautiful, rooms , grounds stunning. Above all outstanding service from all the staff, they made our holiday unforgettable. From reception, housekeeping to particularly restaurant chefs and all staff at breakfast and dinner. Chef rathayabkhe and his team looked after us so well and spoilt us with mouthwatering dishes, team members Kanishka , Prasad, Umayangana , Pooja , (smiler) ,Rishmi at Golf Bar Restaurant who made us best cocktails. Exec chef Sanhana you have a team to be proud of. Prasandhan did a grand job with morning aqua aerobics, which started the day so well. Vetana for arranging our trip to Galle and a very friendly driver Thianka for showing us amazing places. This was truly one of our best holidays , being first time in Sri Lanka and with long drive to resort we didn’t know what to expect, the hotel was beyond our expectations, customer service at its best. Thank you all for a memorable holiday, there were so many staff to name , apologies if I didn’t get everyones names or spelt names incorrectly

Lovely hotel , beautiful grounds and pool areas. Golf course was very nice. Lots of amazing wildlife to see around the course and in the gardens. The staff were friendly, helpful and Amali, the young lady from housekeeping, was excellent- always making sure we had everything we needed in our room. A great few days of relaxation.