Amboseli Serena Safari Lodge

酒店的環境很不錯，綠化和風景出人意料的好。房間設施略顯陳舊。比較令人遺憾的是，服務員態度不是很好。剛入住的時候，兩個服務員把行李送到房間後就賴着不走了，直到給他們小費。服務態度會讓人感到不適。

酒店非常好

The location is superb with minimal light pollution. All initiative to mimimize light pollution like light shielding is put in place. a nice view of the mount kilimanjaro. Very lively and friendly staff. Rooms decor is on point. Clean

We have just completed our sixth African safari, and sadly this lodge fell far below expectations. In our group of five, three became ill with what was clearly food poisoning. Losing three days to illness—confined to the room instead of out on safari—meant the trip was significantly impacted. While I recognize that food-related illness can occur despite precautions, prior reviews suggest this is an ongoing issue at Serena Lodge. Had I been aware of this pattern, I would have chosen differently. The nurse on site was excellent, providing medication and electrolytes, and the lodge brought in a doctor from Nairobi to assist. Even so, recurring food safety problems point to deeper issues that urgently need addressing.

We stayed for one night at Amboseli Serena Safari Lodge. The lodge store has a decent collection, and we enjoyed some shopping. The restaurant offered a good variety of meals, and the property is lively with monkeys around, adding a fun wildlife touch. The Wi-Fi is available only in the reception area, and the rooms do not have proper fans. We were initially given three separate beds, and only after our request did they join two beds. The manager mentioned they weren’t informed it was a family booking, only that it was for three pax. The room size felt small for a family with a child and was a bit depressing. Also, there was no phone or walkie-talkie in the room for communication, which would have been useful in case of emergencies. Overall, it’s a pleasant lodge with helpful staff, but families with kids should request room arrangements in advance and note the lack of in-room communication and cooling.

Nice, cozy rooms, thank you for having hair dryers! Excellent staff - really the best! They have a doctor on staff, which we all found helpful. Wildlife sightings are ok, mostly elephants. We saw Craig and Michael, famous for their giant tusks. Also photographed a serval, cute lion cubs and cheetahs. Loved the kingfishers. Downside: THE FOOD. It is a terrible buffet. Everything is sauced. Overcooked. At least half our group came down violently sick with what we presumed to be food poisoning. I didn’t, because my meals consisted mostly of soup, white rice and salad. The best thing I ate there was scrambled eggs from the breakfast egg station.