DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

차량을 가지고 있다면 나파밸리 여행은 이곳을 베이스로 다녀가도 무방할거 같다 , 호텔 내부의 시설들이 아늑하고 직원들의 친잘도가 좋은곳이다. 한상 그렇듯 초코렛 쿠키는 아주 필요적절함거 같다. 재투숙 의사 충만함

I am perplexed by the positive reviews here. I travel a lot (several times a month) for business and pleasure so I know my way around hotels ranging from business class chain hotels to boutiques to 5 star resorts. After paying close to $400 (using miles and cash) for a one night stay, I was shocked at our experience overall from the moment we approached the front desk to check-in. We arrived at 2:52 PM and a female who failed to smile or offer a friendly greeting told us abruptly that our room wouldn’t be ready for at least 15 minutes. I confirmed that check-in time was 3 PM and was told yes and they would let us know when the room would be ready. We were not offered any cookies as is customary at Doubletree hotels. The lobby lacked any available seating so my son and I waited outside on the terrace. 20 minutes later we still had not heard anything so I went back inside and approached a gentleman at the front desk and asked if our room might be ready, since it was past 3:00 PM. I failed to get his name but he was extremely friendly and welcoming; a stark difference from the lady that we initially encountered. We were promptly given our room keys, a map and were told where to park, etc. Upon arrival at our ground floor room, the smell and temperature were stifling. This hotel has definitely seen better days. The room was very dark, even with all of the lights on and the drapes open. It was also dingy, and in need of repair. The desk chair was peeling and bathrooms tiles were broken. The bathroom doorknob was actually falling off. The bedside lamp was in need of replacement with a chipped up base and squashed lampshade. Very disappointing. Thankfully we were only there for one night. I would not stay at this hotel again nor would I recommend it to others without a major overhaul.

I've been a Hilton Honor member for 30 years so I asked my wife to find a "Hilton" branded hotel (I was driving) and she found this hotel. It was an absolute nightmare. We only needed the room for a few hours just to sleep, checked in at 10:30 pm and checked out at 8 am. We walked into the room and the temperature INSIDE the room was 102 degrees. The AC was turned off, so we turned it on and after a few hours the room became bearable, at least for the few hours we were going to be there. The refrigerator didn't work at all, the alarm clock cord was cut by scissors, or something similar, the TV remote did not work, probably just needed new batteries, the beds were rock hard and when you rolled over it felt like, and made noises like, it was about the break in half (no kidding). Also, the ice machine was inoperable. So we bought two sodas from the vending machine next to the ice machine and they were also room temperature. My wife and i just laughed at this point because we were so tired, and she said "Baby, were only here for 6 more hours so let's just hit the rack". We're both retired military and used to conditions like this in Iraq, Kuwait, Afghanistan etc... But never America! This was the absolute worst experience in a "Hilton" branded hotel in my life. When I checked out the guy at the counter asked if he could give us breakfast vouchers 😣. I told him we could have stayed at a much nicer hotel next door for half the price so he agreed to give us the room for a discounted rate, which was still much higher than the Fairfield Inn or Rooms2Suites (very nice hotel) which are adjacent to this hotel. In my 30+ years of traveling for my corporation I would NEVER recommend this hotel to anyone. Stay at the Home 2 Suites.....It's by far a superior hotel.

Excellent staff at the front desk friendly and welcoming! It’s nice to be greeted by smiling happy staff, the hot cookies were fantastic as well.Rooms were clean hotel kept very nicely, beautiful water features I completely recommend this hotel for Napa the price was excellent

Overall not a pleasant stay from front desk Jason, room stunk, cobweb windows, SUPER TINY bathroom no room for two people! Just one person can sit down on the toilet and literally have to scoot over to shut the door! Restaurant waitress inhospitable with serving our food. Building exterior is grimy and hallway carpet and stairs are DIRTY! Do not recommend staying here!

I enjoyed my stay in this hotel. The front desk receptionist Miss Aileen was very welcoming and nice. It was my first time checking in alone and she helped me enroll for Hilton Honors, and to get used to the hotel a little bit. My room was fairly clean and spacious which I liked. I have an issue with other hotel bathooms not having proper doors and locks, so I'm glad this hotel's bathroom made me feel comfortable with its privacy. I did expect a better view on the patio, but it was blocked by tall grasses and bushes. The other staff that I asked assistance with were also helpful. I had a good experience.

Beautiful hotel for a getaway, hotel is lovely , clean and well maintained; staff are friendly and professional . Hotel restaurant food is great. special thank you to Dee at front desk for her excellent customer service. If you like to relax and enjoy your time this is a perfect spot.

We stayed here for 1 night whilst en route to Napa. The place looks old and tired, but suited our needs for 1 night as we had landed very late. The room was adequate and clean, although was quite dated. We had breakfast there before heading off, which was ok.

Not up to double tree Hilton standards. Very rundown, ditry hallway carpet, toilet seat broken, bathroom faucet sprayed everywhere but down. Very bad smell in the room so we kept the window open as much as possible. Luckily we weren't there in the summer. Ac is so loud. Refrigerator makes the furniture its in vibrate, very annoying.