Bastion Hotel Amersfoort

Bij aankomst rond 23.20 uur krijg ik een kamer waar de schoonmakers absoluut niet binnen zijn geweest!! Vieze kamer, geen 1 handdoek, bekers, shampoo te vinden . De beste man bij de receptie bod me een andere kamer aan met 2 losse bedden en dat is precies waar ik niet opzat te wachten!! In 1 woord een drama. Echt nooit een Bastion Hotel meer. Altijd bij van der valk hotel geweest en nooit problemen gehad, mocht het toch het geval zijn dan wordt het ook heel snel voor je opgelost. Op de foto zie je gelijk hoe ik de bed had aangetroffen bij binnenkomst. Bah

價格便宜，很安靜

After reading bad reviews I was sceptical about staying here. However when I arrived the hotel check in was swift and the receptionist was lovely. Got up to the room and it was cleaned to a very high standard. The bed was extremely comfy and there was plenty of space in the room. I was looking over the highway but this didn’t affect sleep as the windows are double lined. The breakfast was great with plenty of choice. And the hotel lobby had great vibes in the evening as everyone was watching the football.

I'm currently staying at the bastion hotel, we arrived late on Sunday but the restaurant was still open, I'm here as a group on business and so far as a collective we seem very pleased with our experience, special mentions to Anouk and Ben who stand out as very professional!! And also all other staff at the hotel! I'm sorry as I've not had time to catch their names yet. If in the future I get the chance to travel to this area I will be very grateful if it is to this hotel!! Many thanks to the Bastion staff!!

Payment taken twice from my bank account even if before paying the 2nd time I showed to the receptionist my bank statement, money already taken (700 EUR). She insisted I have to pay to be able to check in. I tryed explaining I payed already through *******, proof shown. Have spoken with the hotel manager, the issue was found in their system, I've been assured a refund for the 2nd payment will be processed asap. Lot's of emails exchanged after my departure, being asked every time why I need a refund. Shocking, all the supporting docs provided many times. I had to involve my Bank to get my money back after more than 2 weeks. Business trip cut short because I needed to spend hours at the reception to have this issue sorted which it was a waste of time, also hours spent at home exchanging emails for a issue that should be easy to fix. It looks like it's a poor communication between HQ and local Amersfoort hotel. Amersfoort hotel manager very helpful and respectful but unfortunately it was a long journey to have my money back.

Prachtig hotel. Auto op afgesloten terrein kunnen zetten. Prima ontvangst door receptie en heel grote kamer gekregen, met apart zitje en 2e tv. Grote tv schermen en alles zag er netjes uit. Ook een prima ontbijt. Ontbijt tot 9.00 uur, mocht wel iets langer zijn.