SpringHill Suites Ames

We stayed at the hotel for 3 nights. When we checked in we had to wait 10-15 minutes for someone to get behind the desk. That happened every time we went to the desk. Also we never were able to get housekeeping services. One time we left late in the morning and the housekeeper was right outside our door and saw us leave but did not have our room cleaned. The next day the housekeeper knocked on our door at 9:00and asked us when we would be leaving the room but never come back. Eventually had to go to desk to get towels. (Again had to wait for someone to show up). The rooms were very nice. Great to have the extra space but not sure I would return. Too many other options in Ames with better service.

Good visit. Good location-not too far off interstate. Not too far from ISU. Lots of restaurants and stores within close driving distance. Not walking distance. Gas station across the street. Friendly night desk staff. Good selection at breakfast. Everything seemed clean. I would stay here again.

Fantastic, well designed, well thought-out hotel. This newer hotel is warm, welcoming, and inviting. My check-in was great. The gent took the time to tell me about breakfast, a few amenities, breakfast, and check-out. The room was ginormous, spacious, and so very clean. The walk-in closet contained all of our itmes we wanted out of view. It also included pillows, extra blankets, and iron/ironing board. Breakfast was very good. The gent staffing the breakfast area kept everything coming hot and fresh. Nothing was out of place. Everything was clean and very tidy. I nice surprise on Saturday morning was seeing all the military service members starting their day with a hot breakfast before starting their drill weekend. Great hotel. Great staff.

I had checked in and had the employee on duty change the card on file and she said she got it done. We waited forever for towels in our room and some areas of the room was dirty. Now fast forward 3 weeks later the employee didn’t change the card on file and now my bank that I don’t use is overdrawn. You think the manager on duty would show a little compassion nope he didn’t care on bit but getting the money. I will never stay here again and I will have all friends and family will be avoiding this place

Overall this is a very good property, but we were assigned one of the oddest configuration rooms I've ever seen short of a European B&B conversion. The room was long and narrow, leading to an odd layout, but they crammed everything in and included the largest walk-in closet I've ever seen in a hotel room.