Courtyard Buffalo Amherst/University

STAYED A WEEK!! THEY DIDN'T CLEAN OR REFRESH ROOM, NO A/C, ONLY ONE EMPLOYEE WAS AMAZING. BEDS SO UNCOMFORTABLE. WOULD NOT STAY AGAIN

We will be back Lobby, elevators, cafe area looks clean. Room service was nit every day, but they kept room very clean. No smell from carpets. TV program or service was excellent with a smart TV and local channels available. Cafe was very friendly staffed.

Needs some work to be Marriot quality It is older and dated they are doing some upgrades. The internet was difficult to get logged in on. Really when to you want to talk to technical support for a connection. after goofing around with it for 30 mijnutes I finally connected...bad part is not sure why. I did adjust setting on security on my computer...but nothing significant at least I thought.

Beds are high. Stay was good - beds are very high. Husband was unable to get up onto bed without assistance. The staff did purchase a small step stool for our stay which helped. They informed us upon leaving that they had ordered medical type step stools for others who may have problems.

Disappointing Stay – Poor Customer Service I booked this hotel mainly because it advertised a pool, but when I checked in, I was told it was closed. There was no prior notice, yet I was still charged the full rate. I asked the manager for some kind of compensation, but both he and the front desk staff were rude, dismissive, and completely unwilling to help. There was no empathy, no solution offered, and no respect for the customer. It's shocking that a hotel under the Marriott name has such unprofessional staff and no backup plan for situations like this. Terrible customer service – I absolutely do not recommend this hotel.

Staff was totally welcoming and accommodating. The room and bed were comfortable. Everyone we encountered went beyond our expectations. We will definitely book a Courtyard on our next trip.