Hilton Amman

I recently stayed at the Hilton Hotel, and unfortunately, my experience was quite disappointing. While most of the staff were friendly and welcoming, there were a few significant issues that made my stay unpleasant. One of the main reasons I chose this hotel was to escape the noise at Radisson Blu. However, even on the 14th floor, I encountered noise disturbances—the noise occurred about every hour until 6 or 7 am. This left me feeling exhausted, unable to get a good night’s sleep. When I sought some relief through a late checkout, my experience with the front desk was frustrating. Despite calling four times from my room with no answer, I went downstairs to speak with the staff directly. Unfortunately, the girl at the desk seemed indifferent to my situation. Without even inquiring about my room number, she declined my request, citing full availability. Yet, I observed other guests receiving late checkouts, which added to my frustration. The lack of consideration for Hilton Silver and Gold members and inconsistencies in service made my stay less than satisfactory. Due to these issues, I’m left with no choice but to give a 1-star rating.

Imagine driving for 5 hours (from Wadi Rum and the Dead Sea), pass through the intense traffic of Amman, finally find the Hilton parking lot and being refused entrance (!). They sent me back to some other entrance to “check the (rental) car”, I got to another entrance driving around the area, that was wrong and blocked again, was sent to a third entrance with a queue of cars, got almost bumped because I was waiting on a traffiked road. Ended up parking on the street. Is this a warm welcome? No. A few days earlier I went to the Sheraton, they just let me park the car, pretty simple. I had a suite (party of 3 people) - on arrival at 7:30pm the third bed was not ready yet :))) they brought it in as I was already relaxing on the sofa. Coffee machine in the room not working (electricity absent, probably the cable behind the desk is not connected, we tried everything). The list could go on (very annoyed faces as I went to the entrance door because I didn’t notice the metal detector for my carry-on, very invasive controls, my father -85 years- had to completely empty his bag to show them a metal statuette, like the were the police). A complete disaster. Worst Hilton experience in my life.

The hotel is little bit old and the AC is not working well even when I asked for maintenance check they told me that this is the best it can get so I would not recommend it as u could not have a good sleep while the room was too warm for me

Breakfast so good 👍

Enjoyed the stay here as a couple, very nice staff and very helpful.

Such an amazing hotel with amazing staff & service!