Vanisko Hotel

We were placed here when our flight was cancelled. We were greeted by a very abrupt man on the reception who didn’t speak much English who gave us our room card. Room was very basic but did have air con. We had breakfast and dinner included which were awful not much choice for either and gave us a bad stomach. If your flight is cancelled I wouldn’t stay here and insist tui place you somewhere else. I wouldn’t recommend this place.

We were moved here by TUI after our flight was cancelled and after initially being put in a 5* resort the night before, a resort that had refused us any food and drink when we arrived (late at night) without a very steep cost. The Vanisko Hotel isn't located in the best area agreed, and yes your passports are kept by reception until you check out, however, we were all given rooms for the afternoon that were clean and comfortable. Bearing in mind we were leaving at 10.30pm I don't think any of us were expecting private spaces. We were given lunch and dinner, with coffee and juice that we could access during the day. Agreed the food wouldn't win any awards but it was perfectly acceptable, although maybe as many being put up had previously been in 5* accommodation it was likely a come down for what they'd been having on their holiday. The staff were nice and did what was expected of them to make sure we were comfortable and had what we needed. The pool area was good. I know that many of the people leaving 1* reviews were likely frustrated from having flights cancelled, and most had been experiencing much more lavish accommodation on their holiday, but the Vanisko Hotel really isn't as awful are people are making out, and it was certainly nice to be somewhere where we could rest and relax for a few hours after the stress of the day before.

Our flight home cancelled and this was where we were put. Very unhelpful, couldn’t be bothered, lazy reception staff, it was an inconvenience to have us. Room was adequate but very small, view of waste land and busy road. Stair well, fire exit , filled with old mattresses! Windows not sound proofed. Meals were buffet style, dreadful, worse than a school canteen. Choice of Greek salad, spaghetti with tomato sauce or over cooked chicken. First night we were allowed one drink. Second night, same food , only changed chicken for a burger. This night they would not give us anything to drink. When questioned, we’re told, drinks not free! Although nobody on bar to serve from there. When I asked if it was legal and safe to serve food with no access to water, they relented and let us have some water. The reception manager brought two friends in from out side, both looked dirty, one of them ate all melon slices , leaving none for paying guests. Only saving Grace, was the pool and girl serving at pool bar during the day. She was always helpful , polite and very cheerful. A dreadful end to what had been a fantastic holiday. Area, not nice, between two busy roads and supermarkets. Avoid staying here.