Holiday Inn Express Amsterdam - Arena Towers, an IHG Hotel

I recently stayed at this hotel and had an incredibly disappointing experience. To begin with, the staff was not as friendly or welcoming as I expected. Their attitude made me feel like an inconvenience rather than a guest. Additionally, simple amenities like toothbrushes and toothpaste were not available in the room. I had to go out of my way to request these basic items, which should be a given in any hotel. To make matters worse, I realized I had made an incorrect booking for August 18th-19th instead of my intended dates of July 18th-19th. When I tried to cancel and receive a full refund, I was curtly informed that I had booked a non-refundable ticket. The customer service representative was not polite or understanding about the situation, which only added to my frustration. Despite this, I still made another booking for my actual dates, but the overall experience left much to be desired. I would not recommend this hotel based on the poor service and lack of basic amenities.

it was a truly peaceful experience. From the moment I checked in, the staff were warm, welcoming, and ensured everything was seamless. The room was spotless, spacious, and had all the amenities needed for a comfortable stay

Good service.. but have walking distance to train.. Is safe to walk

Amazing hotel, station is nearby, neighbourhood is good! best thing was that they gave us an early checkin aa soon as we arrived and it was very much required after a night of travelling. The room and washroom are clean with an amazing view from the windows. The people at rhe reception were warl and welcoming. We were also allowed to leave our luggage at the hotel till night after checkout without any charges.

Excellent stay. Will book again. All facilities were close to including supermarket.

The rooms and location of the hotel was very Convinient.