Holiday Inn Express Amsterdam - Arena Towers

It’s real nearby the concert location ziggo dome, it’s convenient. They need to check the guest reservation properly as they send us to a wrong room than previously booked and need to transfer to another room.  in terms of cleanliness they need to improve! It’s like our room was not cleaned and smelly from the poor sewerage, dust everywhere and not clean bathroom! We asked for help but they just spray something.  Our room is 1320

Location was very convenient 5min walk to subway station. Room was clean, breakfast was nice.However, at hotel cash payments are not accepted should have visa card or apple pay etc.

I have no problem for the facility of hotel and breakfast too. But reception desk people don’t have proper manners.

Really comfortable and good experience. We were offered a room on the 17th floor and it had stunning views!

I recently stayed at this hotel and had an incredibly disappointing experience. To begin with, the staff was not as friendly or welcoming as I expected. Their attitude made me feel like an inconvenience rather than a guest. Additionally, simple amenities like toothbrushes and toothpaste were not available in the room. I had to go out of my way to request these basic items, which should be a given in any hotel. To make matters worse, I realized I had made an incorrect booking for August 18th-19th instead of my intended dates of July 18th-19th. When I tried to cancel and receive a full refund, I was curtly informed that I had booked a non-refundable ticket. The customer service representative was not polite or understanding about the situation, which only added to my frustration. Despite this, I still made another booking for my actual dates, but the overall experience left much to be desired. I would not recommend this hotel based on the poor service and lack of basic amenities.

Very close to Centraal by taking a 20 minutes metro ride!