Generator Amsterdam - Hostel

Booked a room with private bathroom and it was clean and comfortable. Right next to a beautiful park which was nice and peaceful to stroll through in the morning and a stone throws away from trams to the city. Staff were very friendly.

I forgot my shoes irresponsibly in the luggage storage area. But, the innkeeper was able to save them and kindly gave them back to me. This place is homey, safe, and fair. I even paid extra for the breakfast out of my choice and enjoyed value for euro!

Service was terrible, sink was not working in a 6 person hostel room and despite the fact I told about this to front desk a few times no one came to fix it.

I tried to book a cancellable reservation. When I attempted to cancel it shortly after booking (my cousin booked me a bed in his room), the system asked if I’d rather modify it... so I did. Only then was I informed that modifying the booking made it non-cancellable. Classic bait-and-switch move. I contacted the hostel, directly after the incident, over a month before my stay, clearly stating that I would not be using the accommodation. Despite that, they refused to refund me — not because they couldn’t, but because they wouldn’t. They were fully capable of relisting the bed and recovering the cost. Instead, they chose to keep the money for a service they knowingly would never provide. They don’t seem to mind profiting off someone who made every effort to cancel responsibly and early. This opportunism reflects very poorly on their ethics and the way they do business... so stay clear if you want to stay at a place where you’re treated with basic respect.

Good proximity to tram and train stations. Situated next to a lovely park. 100% recommended. Though I feel like the cleanliness can be improved, my bunk was a bit dusty.

The service is horrible. They hadn’t prepared my room when I arrived so I had to wait up to two hours. I imagine if I hadn’t constantly asked them if it was ready I would have had to wait longer. The first person I talked to wasn’t even apologetic about it, to the point that they were straight up rude. It’s nice that the other person I talked to was much more accommodating. My charger fell in the space between the bed and the wall and when I retrieved it, there were piles of dust under the bed. The walls and floors were also dirty as there were suspicious dried liquids on them. The person who changes/brings new bedding would also place them on the floor which is unhygienic. The only nice things about this hostel is the park outside.