Hey - Aparthotel Brussels

Good accommodation in an unloved environment The room was fine. No TV which we hadn't seen at booking. Once you have your entrance fob it was a little unclear where it went. Someone helped us. The arrival and check out time is later and earlier than other places (4pm and 10am). It is located in a very unloved environment. The front door is beside a cafe where the visitors use the front door step as a meeting point. They moved but it feels a little uncomfortable.

Nice place perfect for a few days .. a little way out of centre but Metros and Buses close by

This was by far the worst place we stayed at during our entire trip to Europe with family. The apartment was located in the middle of a dirty and unsafe neighborhood. There was no elevator, and we had to carry our suitcases up two long and steep flights of sharp stairs, which was incredibly difficult. The check-in process was horrible, no one was available to help us access the building. We were left waiting on the street for 20 minutes with our kids and luggage. Eventually, they sent a message and demanded an extra $20 for check-in at 3 PM, even though every other place we stayed had a standard check-in time starting at 3 PM with no extra fees. The studio itself was tiny, cramped, and not clean. There was barely any space between the bed and the kitchen area. During our stay, no cleaning was provided, and we were expected to take the trash out ourselves. On the day we checked out, they sent us a photo accusing us of not cleaning the apartment and then threatened legal action unless we left a five-star review. This was deeply disturbing. The staff and owners were extremely unprofessional and manipulative. Their behavior was not only unethical but also felt like a scam. We are writing this review to warn others, do not book this place. No family or traveler should have to go through this kind of experience.

The property itself is quite nice and my family and I were happy with it. The location isn't great--the neighborhood is questionable and there is a lot of trash on the sidewalks. Still, we weren't spending a lot of time in our room or in the neighborhood, so it suited our needs. My only complaint is that we were in need of additional towels and washcloths and we ran out of toilet paper in the bathroom, all of which I requested. The request was ignored.

Room and hallways were clean but the surrounding neighbourhood was extremely unkempt - there was garbage everywhere! The first day, I thought that it must be garbage day and that the wind had scattered pieces of loose trash, but it a was like that every day. The piles of garbage never went away. Once inside the room was quiet but the street was always busy. The cafe next door seemed to draw a large crowd at all times of the day and night. The culture of the neighbourhood is such that the streets and sidewalks are filled with men - rarely do you see women and if you do it is early morning or late afternoon with children in tow. As a woman travelling alone, it was a little unnerving to have to wade through the crowd to get to the hotel door. That said, I found the location to be convenient and close enough to walk (30-60 minutes) most places. There is a basic kitchen with a fridge, stove top, microwave and a kettle but **no coffee maker** (although there is instant coffee in a jar). In my opinion, the 4 pm check in time is too late and very inconvenient, especially if you are arriving from North America on a red-eye flight. There is no option for early luggage drop off. Overall, it was okay. The price per night was reasonable but it came with some trade offs.

comfortable and clean the place was clean, comfortable and well equiped, although a little smaller than the impressions i had from looking at the pictures online