Residence Inn Boston Andover

非常好的酒店公寓，我是帶孩子過來過寒假，可以自己做飯，工作人員熱情又細緻，停車方便周邊環境也安全，推薦入住

The customer service was terrible Never in my life have I walked into a room with a window open The AC and heat doesn’t work I asked them to move me but the front desk lady I can’t because they r full Then she wants me to repeat the whole story to the manager NO you tell him In not spending my whole night explaining this ghetto room… It’s 55 outside but 75 in the room I can’t sleep in this weather It’s gotta b 70 or lower

I strongly suggest again this property. The place is a dump. The rooms are dirty, with mildew all over the showers. The service is terrible—none of the front desk staff are friendly or helpful. They're only interested in taking your money. This is likely one of the worst Residence Inns in Massachusetts. Don't be misled by their 4.1 rating on Google, as most of higher rating ones are over two years old. Recent reviews show a significant decline, accurately reflecting their current disappointing condition.

In the past my husband has stayed often in this hotel - he works with Philips that has had a campus ‘next door’. Philips is no longer a neighbour and nowadays we mostly stay at the Sonesta hotel nearby that has been nicely redecorated. This time we thought, lets try the Residence Inn again. The nice lady at the reception gave us room 123 on the first floor. The suite was overall OK, nice bed, nice small bathroom. BUT: The carpeting was dirty, the hood completely broken, the kitchen outdated, the coutch worn out, there was not enough light in the living room (no lamp in the sitting area) and there was no cutlery tray in the dishwasher. They also forgot to inform us that we have to ask them before 10am to clean the room, so we had no clean towels the second day of our stay - I mostly make our bed myself. I went to the receptionist with my complaints and she told me that a renovation was coming up next spring. She promised to bring clean towels and someone really did - after another phonecall from me about it (…). Next day there was a cutlery tray in the dishwasher and the room was done. The breakfast was OK except for the fact that there was no bread nor toast. We had kind of a view on the swimmingpool, but the weather was not nice enough for a swim. So overall, the hotel/room/service was acceptable but not great.

Very quaint place. All the people were very friendly. William went above and beyond to make sure everything was perfect. I saw him do the same for several other guests. He gets 12/10 stars! Breakfast was better than most. Hot and real food. Not the standard complementary packaged foods. The rooms and grounds are very well maintained. I travel more than 50% for work so I've seen a lot of diminished standards in recent years. Joram also gets kudos for his very friendly and professional demeanor

We booked a one night stay to celebrate our daughter's birthday with friends and family. My in-laws flew in from Florida and were staying at the hotel all week. We requested a two bedroom suite next to them. The hotel said they could accommodate our request. When we went to check in there was no one at the reception desk. Eventually some rude woman asked if we were all set. I told her I was there to check in. She said they moved our reservations to the Springhill Marriott down the street. No one emailed or called me to inform me of this change. I asked if it was a two bedroom suite and she said no. She said the new room had two queen beds. She said that because my original suite technically had two queen beds, one in each bedroom that this was comparable and that I could take it or leave it. This change of plans had our family split between two hotels. Not ideal for a party. Additionally, the new room didn't have a kitchen or living room with a pullout sofa like we had planned. I understand that the hotel had a sprinkler malfunction and it flooded out half the hotel but giving away our room and not notifying us was beyond unprofessional. Can I also say that there were two police in the lobby because the hotel was having difficulty evicting a resident from one of the flooded rooms and that this hotel serves as a shelter for the state. I wish I had know this before booking. I feel like other future customers should know this. Needless to say this place operates more like a shelter than an actual hotel. How this place can call themselves a Marriott is beyond me. Do yourself a favor and stay away!

I book often to hotel by marriott with awesome experience. This time, for the first tine its horrible experience without any exaggeration. I am not sure how they can vet a rating of 4.0. It is nothing like the picture. The carpet are wet. No AC only fan in the window with hole for the mosquito to come in. It smell so bad that I vomit. I went to the front desk for help, but they told me that is nothing she can do. I called Marriott booking center and they told me they can only do something after I checked out. Extremely disappointed :(

This hotel is old and dirty. Furnace, water pipes are loud all night long. Shower dripped all night and no water pressure. Mildew all over the shower. Breakfast is awful, they don’t even have fresh fruit. The staff at breakfast isn’t friendly and will just push there way in front of you for food or drink for themselves. Check in was awkward because I had to ask questions where our room was if their was breakfast because she didn’t offer any info. The place is a dump!

Thank you for the great stay. The front desk was very helpful. I misplaced a personal item and they were very patient in assisting me. Of course, panic set in on my end. I appreciate the calm response