Sunday Hevea Hotel and Resort

It was quite hard to contact them since the phone provided on the app was not updated, it was also hard to find an email address. The location is OK, there is a chapel, an italian restaurant and a cafe right in front of it. The service was slow and their coffee was not as expected in the restaurant. Their breakfast was amazing, the room was spacious. What amazed me the most, was the views from the room.

Excellent hotel with pool and nice bed and clean

Hotel itself and room is neat and tidy. Employees are all respectful and lovely. Except they forgot to give back my ID upon checkout. Contacting them was a terrible experience as you have to go through their customer service. Gave my booking number via TRIP.com and said could not find my booking number. Called in again and talked to another useless agent, this time I got his name “Hanz”. All I was asking for is if they can connect me to Pampanga Branch or just give me the number but they wont. Instead, told me to contact them thru social media which was a pain as contact number is not posted there as well. Filipino here too, but to say the least always a stress to deal with simple matters here. And most likely will not book again!