Novotel Resort & Spa Biarritz Anglet

Over the last twenty years we stay at this hotel several times a year. It has excellent parking, a beautiful pool, and the staff are excellent- very friendly and helpful especially Marylou and Jean- Marie.

The hotel’s truck loading was extremely loud and woke up our entire family at 7:30 AM. When we mentioned this at check-out, the manager simply said we should have called reception. But what would that have changed? We were already awake by then.

Room is spacious for a european standard. Buffet breakfast selection was much better than other hotels in europe. More variety of salads and fruits which is very good. However, room is hot. No AC still. Open window still hot at night. They should turn on the AC

Reception and pool area lovely. Gym too. Staff very helpful and food good. Feels like they refusbished and forgot the rooms. Room was boiling making it hard to sleep but staff said aircon not available until its much hotter. Looks like an old heating aircon system. Room small too.

Entrance/Parking 3/5 Unfortunately the area in proximity to the hotel is under construction. Once completed, there will be lots of parking. The entrance to the hotel is spacious, well designed qnd easily accessible. Less than favorable score is purely attributed due to the construction. ————————— Curb Appeal 4/5 Hotel exterior is well designed and has decent curb appeal. ————————— Reception 5/5 Check-in was quick, staff was friendly, great check in experience. ————————— Hotel Room 3/5 Could really benefit from a makeover, outdated and run down. Bathroom needs a serious upgrade. *** room # 238 Standard room with two double beds ————————— Bed Comfort 3/5 The bed/martress is quite comfortable. One of the beds was falling apart, a leg was ready to fall off. *** room with two double beds ————————— Pillow Comfort 1/5 Pillows are terrible, all three of us woke up throughout the night qnd had terrible sleeps due to the terrible pillows. ————————— Heating/Air Conditioning 1/5 We were unable to turn off the heating or change the temperature. Heat was pumping at all hours, we ended up sleeping with the windows open to try and drop the temp of the room. ————————— Internet Cannot comment, we did not use ————————— Breakfast 4/5 Standard but good quality ————————— Other Comments First night of our stay was a Friday night, hotel had tango classes on the main floor. We could hear music pumping all night, late into the night (midnight +). The music was annoying and made falling asleep difficult. We had an early morning. We also had a family with small kids in the room beside us, lack of acoustic insulation, we could here there children screaming and crying. There was a sewage smell coming from the bathroom and the faucets.

This is the worst Novotel I ever stayed in . It’s dirty the rooms smell the breakfast is inedible. The mattress has disposable mattress covers so you sweat . The bar area is ok . No acknowledgment for being a Diamond member. Very abrupt check didn’t ask why we checked out a day was. Only you can’t get a refund we know that we were not asking for one . Much better hotels around.