Mercure Angoulême - Hôtel de France

Personnel très charmant chambre agréable restaurant sur place. Merci à vous et bonnes fêtes 🎈

很舒服，而且前台小姐姐人美聲甜，服務態度很好，幫助我們約出租車，而且酒店很安靜，窗户打開就能看見教堂，太美了

Estelle has been assisting us with out reservation, she was lovely as well as Camille. The room was nice, we loved going for breakfast at the restaurant and having a cocktail in the evening at the bar. Each team member is really kind and always ready to help. Thank you for this great experience!

Great hotel in the city center. Great breakfast and location, book your room with the silent garden view. Hotel is offering a 4+ * Luxury and high quality materials, Parking is available within the hotel garage. Late check in and early check out available on demand

It's a joy to stay in an older hotel with character that is taking real steps to maintain and perhaps upgrade their four star status. On this 5 week trip we have stayed in a number of "4 star hotels" that just didn't deserve the rating. First and foremost, as with most Mercure hotels, the staff is exemplary. We checked in the afternoon before a big party. The front desk manager assigned us a Prestige Room at the far end of the second floor, essentially guaranteeing us a quiet night's rest. The hotel is int he process of redoing the HVAC system. We were quite cold in our room and couldn't adjust the temperature. She brought us a portable heater which definitely helped on two chilly nights. Our large room was immaculate. The only criticism a shortage of hangars (corrected) and poor lighting in the bathroom, somewhat compensated by a large window, at least in daylight. We have suffered through a lot of mediocre breakfasts this trip. Praise to the hotel for having very good quality orange juice and coffee, two things that have disappointed us in many establishments. The rest of the breakfast buffet was somewhat standard. Why do so many places, including this one, offer fine scrambled eggs, but left to cool to room temperature? The public areas and courtyard confirm that this hotel has some history. Its location is ideal, and the large underground garage is a significant plus. We enjoyed Angouleme and would be happy to stay here again.

The hotel room was the dirtiest room I have ever stayed in! The toilet was brown below the water line. The level of dust on all services was disgusting. This room had not been properly cleaned in a long time. I raised this with reception on check out to which I received a shrug of the shoulders.