Angra Marina Hotel

Utmärkt läge, utvecklingen har alla förutsättningar att bli bäst på ön, men den verkar vara i stark resursbegränsning. Renligheten i rummen är inte bra, det är tydligt att de gör ytlig städning, rummet är rymligt, men minibaren har ingenting, hygienprodukter verkar vara blandade med vatten för att det ska hålla, frukostarna är mycket dåliga, få alternativ, lite skötsel, dålig kvalitet, lite mat. Poolen har kallt vatten och jacuzzin är inte inbjudande... ett 5-stjärnigt hotell som inte borde ha fler än 3 för de tjänster som tillhandahålls, beklagligt!

Spectacular view, tranquility, and friendly service.

Uma experiência muito boa. A repetir.

During our recent trip to Terceira, we chose the Angra Marina Hotel, which at the time was the only hotel actively advertising itself as a 5 star lodging. The website photos appeared promising and matched what was being offered. Unfortunately, our actual experience was far from what we expected. Upon arrival, we were met with a discouraging start. Only one staff member was present at reception, engaged in a phone call for over 40 minutes. Despite three guests waiting, there was no acknowledgment of our presence, no welcome gesture, and no attempt to call for assistance. The condition of the rooms further compounded our disappointment. They were dirty, poorly maintained, and one of the rooms had a strong, unpleasant musty odor. Upon requesting a room change due to the smell, we were told it was not possible—even though the hotel was far from full. The best the staff could offer was to remove the offending chair, which they simply placed on the terrace. Breakfast the following morning was similarly substandard. The buffet offered no fresh items; pastries and baked goods were clearly pre-packaged and not freshly opened. The eggs were cold, with broken yolks and dirty trays, and the orange juice was from a carton, not freshly squeezed. When I raised concerns with reception, I received an astonishingly unprofessional response: “If you don’t like the eggs, we recommend you don’t eat them.” Later that day, we returned to find the removed chair still sitting outside and no replacement provided. One of the beds was damp and smelled of bleach. When I contacted reception again, the same staff member came to inspect the issue. Shockingly, she climbed onto the bed to sniff it herself, seemingly to determine whether I was being truthful. Only after this bizarre interaction did they agree to change the bedding. The hotel overall is in a serious state of neglect: cracked walls, rusted pipes, limescale-covered bathroom fixtures, torn or stained wallpaper, outdated televisions with non-functional remotes, and a general lack of cleanliness throughout the rooms and bathrooms. I don’t usually take photos of the places I review, but in this case, I made an exception. I took numerous pictures to ensure that readers can judge the conditions for themselves and so the hotel cannot dismiss my comments as untrue. The evidence speaks for itself.

The reception guy, the fat guy i think Leandro smelled really bad was so rude wille explaining the hotel stuff, kept seated all the time, did not look to know much about reception, even less at a 5* hotel, the girls that were there were really nice and helpfull, about the breakfast, it was good but a bit repetitive, elevator not working, our room had previus guests items in.. after all that.. the experience was horrible, not recomended

This hotel is not all that it's cracked up to be. Their website is pure fantasy - beautiful images of a harborside hotel complete with 5 -star service and accommodations. Quite the contrary. The only thing "good" about this hotel is its location and even that won't be ideal for many travelers as it requires a steep walk uphill with your luggage to reach the main lobby. And, once you get there don't think for a second you will be greeted warmly by staff. In fact, don't even ask if it's possible for an early check-in despite the hotel itself being a veritable ghost town. After arriving a bit early from the US we were told we had to wait until exactly 3pm to check in. This struck me as odd because the hotel was clearly not sold out. My husband and I came back to Terceira for our 5-year anniversary. We stayed at the Angra Marina hotel during our honeymoon and I don't recall it being as lackluster a stay as when we went back earlier this month. We were incredibly disappointed. 1. The hotel itself needs a facelift including working thermostats in the guest rooms (during a heat wave with temps in the 90s there was no a/c). 2. The pool/hot tub area is abominable for a hotel that claims to be 4-5 stars. 3. The elevators weren't working properly so getting to your floor meant building in at least an extra 10 minutes. Might as well just take the stairs in the stifling heat instead. 4. We were grossly overcharged for drinks at the bar and when we noticed and alerted the front desk about it upon check out, we weren't greeted with a "customer is always right" attitude. Ultimately it was rectified but not without convincing. 5. The guest rooms, while clean, had no character and a ton of useless space. It felt haphazard as if there was no consideration taken into the overall guest experience. 6. Overall, the atmosphere here is sterile, depressing, and well...just sad. Don't be lured in by the modern looking lobby because everything else is dated. I felt as though this was a hotel that was gobbled up by time - the type you see in photos after a nuclear attack where buildings are just left to rot. Buyer beware.