KE GAMER

Travelers beware! The photos advertising Ke Gamer do not resemble to actual room and the food is horrible. I opted to upgrade to the private hot spring villa for close to 4000rmb a night expecting a high class experience but was instead highly disappointed! We arrived on a Saturday and reserved a table at the restaurant, famished from traveling and expecting a wonderful meal. They did not mention that this was a set menu (only for the package that was included with the room) so there was no option to select my dishes nor to explain our gluten free diet. First bread came (couldn’t eat it, gluten) then a mushroom chicken soup that was difficult to swallow. Over salted and the chicken was rubbery. Then came there version of a kimchi that was ok. Shrimp next that was battered (gluten) and smothered in mayonnaise, and then an over salted spicy beef dish and inedible veggies dish.At this point we decided to leave and opted instead to pay for food delivery. When we shared this information with the assistant helping us he messaged me saying you are a foreigner would you prefer chicken wings or a steak. I’ve been living in China 10 years and never spoken to so rudely. My gf then wanted to have a soak in the hot spring and have a fire because the rain had stopped but she was told no they could not do this for us that night. That’s when I added the wechat and she deleted him so she would no longer have to talk to someone so rude. We did find it strange that even though I was now in communication with him he still attempted to friend my gf several times, very disrespectful!! After I explained how unsatisfactory the service was to that point he made more of an effort and we did get to enjoy a relaxing evening outside. The next day we stayed away from the restaurant not wanting to have that experience again so ordered delivery service again, decent food for delivery. We did attempt the on site restaurant one more time before checking out for breakfast and this was awful as well. Cold eggs, bacon and sausage. They did have a nice assortment of breads which we could not eat (gluten) so we had a yogurt container and coffee before leaving. One part of the stay was an assistant driving us into town to a nice tea shop. He took us tot he location and offered to help us select a shop. He was very friendly and helpful inside the shop to explain the differences in teas and get us a good deal. We ended up purchasing 2 boxes of tea to take home. Overall I did not enjoy the stay at this overpriced and falsely advertised hotel. This is certainly one case when we did not get what we paid for. Wishing you better luck than we had.

超高水平的一家民宿，和任何國內外大品牌超奢酒店都能一拼。設計很舒服很有品味，園林綠植更加一絕。包括在房費的餐食也很合心意，新鮮的蔬菜、農場雞、基本就是Farm to table 服務也很貼心，真挑不出什麼毛病 （小小遺憾，為什麼沒有spa呢？而且整個安吉區都沒有🥹這裡人不流行facial 馬殺豬嗎？）加上spa、gym、meditation、yoga ；或是插花班、誦砵、healthy cleanse menu，完全可以讓客人貓上一個禮拜 很悠閒的假期，感覺吃飽睡充足 避世一流，不是很想走哈哈哈哈

非常值得推薦的一家民宿，停車方便，這次選擇的樹屋房型，房間視角非常好，舒適，温馨，還有專屬的私人管家小馬隨叫隨到，這次管家小馬還給安排了非常好的泡池體驗，已經期待下次再來啦～