Anji Sky Land Squirrel Tribe Hotel recensioner

Great location near cable car station and like the outdoor children playground with squirrels running

Overpriced family hotel with outstanding views but room for improvement. I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity. I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication. We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day. The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night. Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18). After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent. Did I overpay? Yes Was the service mediocre? Yes Are these challenges easy to overcome? Yes Have other customers made similar complaints? Yes Will the hotel improve? I hope so Is the location memorable andbeautiful? Yes Would I revisit? Yes Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.

Highly Recommended! The hotel offers what it promises and provides quality service with exceptional views! Location ⭐️ Perfectly nested in the picturesque Anji natural landscape! Ridiculously close to the tele cabins to Skyland- which is an adventure land park/hiking/ skiing: Cleanliness ⭐️ The room was very clean and nicely set up. Everything was carefully designed and hygienic. Staff ⭐️ Very helpful! (Despite my limited Chinese). We got an upgrade and lots of smiles!! We definitely recommend to friends!

We had a great stay. The rooms are luxurious, clean and the view was stunning. Very friendly staff, good Western and Chinese breakfast buffet. Delicious coffee. Special thanks to Chun-Yu Yang for her help and support.

It was really nice for kids and adults both … the service was fast and very hospital … the breakfast was suitable for international ….and night we enjoyed bbq…. swimming pool and hamsters and glass bridge nearby and many things nearby to let u relax and enjoy some days

The hotel is beautiful and rooms are nice, modern and very clean. Thebstaff is super friendly and goes out of their way to help. Our Hotel contact was Vera. She was very helpful and really quick to respond to our requests. They are all so great with children … this hotel will be my to-go hotel in the future when we travel to Anji. The hotel is close to the Sky Land Scenic area (5 minutes ride) and the have shuttle buses going there very often. They are building heavily in the area….is not loud though, but you can see new hotel constructions around.

很感謝管家小李 服務很到位！也非常棒哦！ 我們到了已經很晚了 還在門口等着我們 一路領我們到房間 有什麼需要衹要和他説 能滿足的都滿足了 很開心！！必須給個好評！！ 安排的房間位置就在纜車旁邊十分方便！！

兩天一夜的雲上度假結束啦，又是一段美好的回憶~ 松鼠部落酒店之行驚喜很多，管家小林的全程貼心陪伴，幫我們在偌大的景區中舒適穿梭，温泉，滑雪，滑草，冬天最美好的樣子不過如此啦，房間很寬敞，面朝竹林和松鼠部落樂園，地暖很舒適，沒有空調乾燥的感覺，酒店環境也很安靜，兩晚都睡得很好，可惜沒有等到生日驚喜，不過也很滿意啦！

小鄭管家的服務特別好，消息回覆的都特別及時，解決問題的速度很快；酒店超大的落地窗正對着樓下的無動力遊樂區域，養了好多松鼠和兔子伴隨玩耍的孩子們，也有桌球麻將桌等適合大人的遊玩項目。床是兩個床拼在一起的，所以非常非常大，睡一家三口都特別寬敞。接駁車接送回酒店，去纜車都很方便，在遊客中心等就可以，自駕停車位也很多。住酒店可以有索道VIP通道，非常方便快速。

此次入住松鼠部落酒店，體驗堪稱完美。酒店環境整潔宜人，周邊景色美不勝收。特別值得一提的是，酒店精心打造的一對一管家服務，讓我在整個旅程中倍感貼心與舒適。我的專屬管家小張，不僅態度親切和藹、熱情周到，而且形象陽光帥氣，為這次難忘的住宿增添了更多温暖與驚喜。

沒去之前看了較多之前的酒店評價，內心對這次旅行還是有點不確定的，去了之後，會有再去第二次的想法。先説酒店優點：1. 小張管家服務確實很好，家裡長者在雪山上摔了一跤傷到筋骨，管家很快提供了雲南白葯噴劑，至少能解決一陣子，如果之後小賣部能賣傷筋膏貼就更好了～ 2. 松鼠部落的小松鼠和無動力遊場以及松鼠俱樂部，都足夠大人和小朋友消遣了～ 3. 房間內部設施整體在線，還有一個給小朋友的小空間，如果能放點小滑梯啥的小朋友會更開心～ 再説缺點： 我們訂了兩間房，其中有一間的下水道反味有點嚴重，這個也不是一時半會能解決，但確實會挺影響感官。下一次再去的話，希望是山裡下大雪的時候～

這次旅行，家人們非常滿意。作為南方小土豆的我們，能有一個就近的地方滑雪是一件非常愜意的事情，尤其孩子們，光滑雪就玩了兩天；大人們在一邊爬山的過程中，一邊遊玩一邊欣賞美景，身心得到放鬆。😄最主要，住的也很不錯，睡眠也得到保障，還吃上了土家菜。這個地方很不錯，值得再來。

設施：實話説，房間設施不滿意，1千+的價格，台盆漏水，下水道異味，裝飾件脱落，電話也不能用…… 服務：對服務很滿意，特別是小航管家，有問題積極響應，還貼心安排了伴手禮，很感謝🙏 環境：酒店總體環境OK 衞生：總體衞生可以，只是衞生間有異味，可能是台盆漏水導致

週末帶孩子玩雪好地方，離上海很近，開車2.5小時就到了。酒店很貼心，提前打了電話確定，並且讓管家加了微信。到了後管家馬上安排辦理了入住和雪票事宜。這裏不得不狠狠誇讚下和我對接的管家Okeah小姐，服務真的很周到，而且特別有耐心。沒入住前先是幫我溝通了酒店換套餐事宜；入住後第二天又幫我協調了更換項目事宜。就衝著這個服務，有機會一定會再去