Residence Inn des Moines Ankeny

An outstanding visit, combination of a new hotel loaded with positive amenities, great customer service, efficient, and location that could not be improved. Located in the middle of Ankeny's District area, this hotel was sensational, and its staff has all-star level customer service members in Kurt and Amani. They're also pet-friendly. Good breakfast. Plenty of free parking. I loved the spacious suite with a separate kitchen and dining area and a great workspace that allowed us to get some things done. The bathroom is efficient and roomy.

Love the location, whilst not in central Des Moines it is in a lovely area that’s new and modern. A lovely lake a few minutes walk away with wild rabbits around. Hotel looks over a lovely safe and clean town square. Quiet hotel and neighbourhood. Plenty of free parking. Lovely indoor pool which we used on site. Rooms are modern though 4 year old hotel and some things showing wear eg silicon in showers stained (see photo) and vents in bathroom really dirty and dusty (see photo) . Dead plant at reception entrance not a great look either. Reason I did not give 5 stars is we arrived late and were given a room with zero crockery or cutlery and a broken dishwasher. Had to get a few glasses from breakfast area downstairs. Were moved next day but initial room should be taken out of service until dishwasher fixed. Housekeeping advised this was why there was no crockery or cutlery but somehow we’d been allocated that room and hotel was definitely not full. Ramona at front desk deserves recognition for her friendliness and can do attitude. Very helpful and welcoming. We liked it here so much we added an extra night.