Residence Inn des Moines Ankeny

Will never stay here again. Housekeeping never came to our room in a whole week despite multiple trips to the front desk to request AND THEY LIED ABOUT IT ON THEIR REPORTS, air conditioning was broken and maintenance never showed up, we were lied to that no rooms were available on floor 3 or 4 then suddenly one was available when housekeeping never showed, no shower doors so water gets all over the bathroom floor (and no provided bath mats) and no fan or open windows so the whole thing fogs up and overheats, one of the worst free breakfasts I've had at a hotel even for this category of hotels (things were never restocked, small sad pastries, poor quality hot food, EXTREMELY limited options), the hallway to the pool literally smelled like sewer, the lobby was unusable as they allowed people to camp out ALL DAY and have business team meetings and loud zoom calls, the "shop" for snacks and such was wiped out when we arrived and never replenished, the ice machine in the room has no shut off switch and runs loudly all night, and there was a tip envelope with a guilt tripping poem about leaving money for housekeeping-THAT DOES NOT EVEN SHOW UP!!!! Would literally never stay here again and will be trying the Tru next door next time we have to come to this area to see family. Don't stay here unless you want below average cleanliness and service. Only decent thing was the gym.

An outstanding visit, combination of a new hotel loaded with positive amenities, great customer service, efficient, and location that could not be improved. Located in the middle of Ankeny's District area, this hotel was sensational, and its staff has all-star level customer service members in Kurt and Amani. They're also pet-friendly. Good breakfast. Plenty of free parking. I loved the spacious suite with a separate kitchen and dining area and a great workspace that allowed us to get some things done. The bathroom is efficient and roomy.

Staff was awesome rooms were great all around great place to stay. It was convenient to all of the eating places, gas stations, and wedding venues. There are so many other fun things to do right around the Hotel.

Love the location, whilst not in central Des Moines it is in a lovely area that’s new and modern. A lovely lake a few minutes walk away with wild rabbits around. Hotel looks over a lovely safe and clean town square. Quiet hotel and neighbourhood. Plenty of free parking. Lovely indoor pool which we used on site. Rooms are modern though 4 year old hotel and some things showing wear eg silicon in showers stained (see photo) and vents in bathroom really dirty and dusty (see photo) . Dead plant at reception entrance not a great look either. Reason I did not give 5 stars is we arrived late and were given a room with zero crockery or cutlery and a broken dishwasher. Had to get a few glasses from breakfast area downstairs. Were moved next day but initial room should be taken out of service until dishwasher fixed. Housekeeping advised this was why there was no crockery or cutlery but somehow we’d been allocated that room and hotel was definitely not full. Ramona at front desk deserves recognition for her friendliness and can do attitude. Very helpful and welcoming. We liked it here so much we added an extra night.

We recently stayed in this hotel for one night while we attended a concert in Des Moines. The hotels looks new and everything was nice and clean. The room set-up was great for our family of 3. I loved the fact there was a mirror and place to get ready outside of the bathroom as it allowed two of us to do hair and make-up at the same time. The room had a great kitchen area which would have come in handy if we were staying for a longer period of time. The only thing I would say we were all disappointed in was the breakfast. My husband and daughter were disappointed there was no pancake or waffle option. I had a bagel, which was SO dry and also a prepackaged breakfast sandwich. After the sandwich, I was not feeling well all day. This is one area the hotel could do so much better, but it would not cause me to not choose this hotel. The hotel is situated in a little "downtown" area that has several boutique stores and restaurants, it is really cute and a great area.