Hôtel Belles Rives

The staff were fantastic as was the food and the stunning surroundings. We enjoyed the comfortable sun beds, the beautifully kept small beach and it ended our holiday just perfectly. It’s not cheap but it’s worth the treat. They were setting up for a wedding and the attention to deal was flawless.

I went to the bar on 2 consecutive evenings. Outside, overlooking the Med is truly glorious. However, the service is awful. So many staff just walking around doing seemingly nothing. On the first night, 15 minutes after been shown to my table, not so much as a menu was offered to me. After asking for one 3 times, I eventually got up and got one from inside myself. Waiting a long time to pay my bill. On the second night, again, had to ask multiple times for the menu. I only ordered mocktails and ordered a 'Sunset' for the road - after 20 minutes, 2 glasses of Sancerre arrived, clearly for another table. Needless to say, my 'Sunset' never materialised... absolutely zero customer service. Beautiful setting but that's about all.

Wonderful mother daughter trip . Service was excellent and especially Luca and the concierge team. They responded immediately to all requests and sent detailed itinerary. Room and view was beautiful. Would definitely return and recommend.

We have stayed at this hotel many times over the years (twice this year) and have always had a great experience. Sadly this year this was not the case. Let’s start with the positives - the door people are absolutely first class -totally charming. It’s a fantastic location with tasteful furnishings. The breakfast is lovely as are the breakfast staff. What really let it down this year was the service especially on the beach & restaurant. Both the female restaurant manager & the female who runs the beach have absolutely shocking attitudes - rude doesn’t even cover it. The beach service is a shambles - totally disorganised - in years gone by the service was so attentive - always checking to see if you needed anything - not this year - it was a struggle to get someone to serve you. The bar - where the service always used to be first class had also deteriorated - some of the staff lack a basic grasp of English. When I checked out I wasn’t even asked how my stay was. This is a very expensive hotel where you would expect first class service - unfortunately this is not the case. It is obvious that there is a distinct lack of staff training which shows. The hotel is busy which possibly explains their take it or leave it attitude. I am sorry that I am even writing this - maybe bad reviews might alert them to their problems.

I stayed at the beautiful Belles Rives for an extended stay prior to my son’s wedding held at the hotel. My stay and the wedding that followed were absolutely magical! The history of the gorgeous hotel, the breathtaking view, delightful climate, delicious food, outstanding service, and everything about the wedding and reception were spectacular! And it all wrapped-up with fireworks over the water! I highly recommend this hotel for a special event or just for R&R!

I have huge affection for the Belles Rives having stayed and eaten there over the past 50+ years. But, as other reviewers have said, it's relying on past laurels, and this year in particular the service and food is letting the place down. We had lunch there today for the third time this summer, and for the third time it was extremely disappointing. The service was non-existent, they ran out of lots of the food choices, including not having any bread (!), and what food was served was either Luke-warm or cold, with chips being served on hot plates, but with cold chips - a clear sign that they'd been microwaved. We had to ask four people just to get a bottle of water, and were given 2 menus to share between six diners. When we finished our main courses, it took over 30 minutes for the staff to clear the table, and they didn't even complete this. Not acceptable for a eu100 per head restaurant. The worst bit was when we paid the bill and told our server that we thought the service today was the worst ever. He said sorry, and then asked if we wanted to give an extra tip!