Terrado Suites Antofagasta

房間風景比較高，儘量要求前台給高層的房間，電梯透明，我在電梯裏比較害怕，恐高

ANTOFAGASTA小地方，但這家酒店很好，靠大海，位於CBD，購物吃飯都方便。 四星標準吧！

We went to Hotel Terrado in Antofagasta because it was recommended by some friends. Considering the price, the service is subpar. The location has a perfect view to the sea and it’s central enough to move around the city without any problems. However, the hotel service needs improvement if they want to attract more people traveling for leisure. After three days in the hotel where we kept our beds made and our room clean, it was an ordeal to get a maid to change our sheets and clean our room. I asked three times and finally someone went around 7 pm to do the room. That particular day we were mostly out of the room while sightseeing and visiting some friends. Every time we returned to the hotel to change clothes or to use the bathroom, we realized the room was still in disarray. The receptionist Valentina was particularly concerned and helpful. Finally we got a maid to come, I felt bad for her because it was so late in the day, she probably wanted to go home. The breakfast buffet was excellent and also the waiting staff ( very kind and helpful). The restaurant of the hotel has good quality of food and drinks. However, the host of the restaurant was enthralled with her phone and when I asked why nobody was taking my order she said “we open at 1 pm” ( it was 1:07 pm). She freaked out when she realized it was actually time to start working. Some of the staff didn’t realize we were lodging in the hotel and rudely told us we didn’t have a reservation to use a table at dinner time (We’ve been in the hotel for three days by then). It’s ok not to know we were guests, it’s not ok the way they ask, in front of everyone, in an annoyed tone, and loudly. The manager of the hotel compensated our consume of a few drinks and cake the day of the cleaning the room mishap. We were grateful. One supervisor came to us to tell us about the free food/drinks and he was nice, until he started a weird diatribe about him being Mapuche instead of Chilean ( legally he is also Chilean in spite of being Mapuche…) Then he informed us ( mostly me, because my husband doesn’t speak Spanish) that Chileans are a horrible group of mixed races including “Spaniards, Arabs and Jews”. I was so shocked I just told him I also have Mapuche blood plus many other nationalities ( guess what… including Spaniard, Arab and Jewish). Everybody is entitled to their opinions and views, but when working in the hospitality industry, one need to be careful not to offend the guests. By the way, I’m Chilean with American citizenship. For once I was glad my husband didn’t understand Spanish. The next day a friend of mine came to visit with me and we went to the hotel restaurant to have a cup of coffee and water. All the days I’ve been there I didn’t charge anything to my room, because I prefer to pay as I go and keep all the receipts. The day of arrival, besides paying our stay in full, we paid a warranty of around $ 350 (approximately) to cover any charges or incidentals. I was sharing time with my

Nice facility with comfortable, well appointed rooms and a stunning ocean view. The restaurant and bar are nice with good wine and food options. Walking distance so the mall, restaurants and coffee shops. It was a bit noisy in my room on a Thursday night as their was a party at the neighbors prong property until 2am.

My wife was nervous about staying here - a high-rise building right on the seafront, in an area well-known for earthquakes (there had been a 5.6 magnitude quake the week before we arrived!) Terrado Suites does its best to distract you from such thoughts with its luxury. The large open lobby leads onto the bar and restaurant, with a large waterside terrace, where you can watch the pelicans come and go in the bay, as you dine. The food (breakfast and dinner) was very good, and the service friendly and professional. Our room (on the 15th floor - another cause for my wife's nervousness!) was large and comfortable, with an excellent bed. There was a large french window, with small balcony, giving stunning views over the Pacific (I think all rooms face the sea). As long as the earth doesn't move for you - literally - a real slice of affordable luxury.

I love this place even though it has quirks but tonight was inexcusable. I go down for dinner, 5ish, and sit where a retired Naval Officer would normally sit. Nearest the ocean. The waitress tells me I can’t sit there. I’m the only one here. Dinner guests are 2 hours away. You force me to move because you’re to stupid to realize that I’ll be gone an hour before the crowd shows up. Fark you. I left.

Bueno en general, instalaciones y servicio excepto que no tienen estacionamiento de huéspedes, tuve que dejar mi auto en la calle, pésimo ahí, cero seguridad para nuestro auto y nosotros mismos. Mal muy mal y los guardias unos ordinarios y vulgares para hablar, muy rotos

Excelente servicio, el personal muy amable, la habitación maravillosa con una vista hermosa al mar. Todas las instalaciones de muy buena calidad, nuestra estadía incluía cena y la verdad quedamos sorprendidos con lo exquisito que estaba todo. Recomiendo la promoción “Escapada Romántica” permite pasar un momento maravilloso en pareja. Muy recomendable!!

Desde la llegada fui muy ingrato para mi novia ..como se les ocurre pedir $150.000 si ambos días eran de regalo matrimonial ,( ademas ambos días estaban reservados y cancelados ) el trato fue injusto y de un muy mal momento , mi mujer lo pasó bastante mal por culpa de no avisar antes de llegar al hotel y no llegar y avisar en el momento mismo …un muy mal recuerdo en la estadía , ya no más terrado , de paso daré nuestro mal momento , y un cliente insatisfecho es peor que diez satisfechos ..analizen el por qué y se darán cuenta ..” un dia de terror en terrado “