Miridiya Lake Resort

我在攜程上訂的這家酒店，大概攜程是用booking訂的。這家酒店先是不認攜程訂單，要我在前台付款現金。我已經在網上付過了，怎麼能再付一次？接着就是不接受訂單顯示的70$/d付款、在匯率、美金紙面新舊等多方面故意找茬……我還在途中，沒有時間把整個過程寫出來。總而言之，讓我樓上樓下的來回折騰了五六次，店家的服務態度傲慢而又不講道理。我在斯里蘭卡已經自由行半個多月了，還是第一次遇到這樣想方設法為難顧客的酒店。在向攜程投訴後得到了攜程與booking協同的極快速妥善處置。非常感謝！

A relatively long stay from 22nd July to 29th July at Miridiya Lake Resort, Anuradhapura, was an extremely enjoyable experience due to the very high levels of customer service, as well as an overall good standard in other areas such as facilities, services and location. The main purpose of our stay being to explore parts of the ancient Capital of the Sinhalese civilization - Anuradhapura; the hotel was well placed to reach most areas of interest in around a 15 to 20 minute drive. Sited close to a large water reservoir/lake/tank; the historic 'Nuwara Wewa', built around the 1st century BC, the view was excellent and inspiring, the environment cool and comfortable (even during midday). The location also offered an excellent jogging track just a 3 minute walk from the hotel. While the expansion plans of the hotel involved some adjacent construction work, during the entirety of the stay, it did not cause any disturbance of note. In terms of facilities, Miridiya, offered everything a discerning guest would generally require. The pool was well maintained, and the outdoor restaurant quite pleasant, and well laid out. While the food served as a buffet, for breakfast and dinner was good, the restaurant also offered choices off a menu, which were in my view, well prepared, presented and reasonably priced. The room I was allocated, was comfortable and clean and sported a mini bar and safe. The air-conditioning was fine and a little verandah space with a view of the garden (with its numerous trees), the pool and lake beyond was a pleasant bonus ! Customer service was excellent - reminiscent of the kind of customer service that was once quite common across the island !! From the very beginning, Mr Udara Vithanaarachchi; the Front Office Manager, was extremely, polite, patient and well informed with regard to the multiple questions I had prior to making the booking; he continued to follow up, was extremely flexible, and went the proverbial 'extra mile' in making the stay a very pleasant one. He always had a smile and often anticipated our needs in advance - and acted accordingly; much to our satisfaction and delight. The restaurant supervisors, Mr Nirosh and Mr Indika were always positive and flexible, and engaged with a lot of enthusiasm and warmth - as did the rest of the staff; to name a few; Nuwin and Harsha from the restaurant; Pasan and Anjana from the kitchen. The team that assisted the FOM at the front desk; Tharaka, Thilina and Supun did so ably and with enthusiasm. Mr Gunaratne and Ms Renuka from housekeeping were efficient and always positive, ensuring a very quick but good cleanup and even getting laundry given in the morning delivered by early evening the same day ! The customer centered approach was reflected everywhere; even the pool attendant Mr Nishan was constantly engaged and ready to help. While these names have stuck in our minds, every staff member we interacted with had a very positive attitude. It would be remiss not to add that d

Bugs and insects all over the restaurant NO phone facility between reception and the rooms. Bathrooms fittings dirty old and rusty. Dirty toilet bowls and stained linen. This Lake resort is a 2-star standard property and is highly overrated in reviews