Richmond Hotel Aomori recensioner

The hotel facility is relatively good. However, the booking system is a problem! At Richmond Hotel Akita Ekimae, when we checked in at 7pm, the receptionist said our booking was for 23:30~05:00 check-in time. Check-in other than this period will require a surcharge of Yen $2000. How would anyone expect on a regular booking that the check-in time would be in the midnight?! Ok, since we "overlook", we paid. However, 2 days later when we checked in the same brand name hotel at Aomori (Richmond Hotel Aomori), the receptionist asked us if we need a smoking or non-smoking room. I told them I booked for non-smoking room. They said their system didn't show that, and they didn't have a non-smoking room now; if we need that, an additional charge of Yen $2000 is required. What?!!!!! 1) If you don't have a non-smoking room, why ask if we need one when we check-in? 2) Isn't a non-smoking room should be at a non-smoking floor? If you have one, we should be given one when we asked for it. If you don't have one, how would you make one when we pay the extra charge?