Hotel Grand Nefeli

The hotel bears little resemblance to the impression given on the website. This is not four star luxury accommodation. Nearly everything about this place is dishonest e.g Grand Suites having Spa Baths. There are no spa baths in this hotel. We stayed in the VIP Grand Suite: very tatty with lots of maintenance issues, sink smelt terrible. Management rude and aggressive. No interest in fixing anything. Very little hot water. Shower head inoperable. Do yourself a favour, book somewhere else.

So positives on this hotel -we stayed in a double en-suite apartment ( 2 bedrooms, 2 bathrooms) and the rooms were clean - the balcony views onto the beach were lovely - the bathrooms modern and nice - beds very comfortable. I'm afraid thereafter that was it. This hotel is not a 4* hotel, 3* would be more accurate. Staff did not have a great attitude apart from the amazing young lad working the beach. Breakfast was a soulless experience as you leaned over a plastic barrier to get your selection. You then had to look for somewhere to eat, often at coffee tables with furniture covered in sweaty plastic sheets. We ended up abandoning breakfast and going out to the cafes nearby for fresh juice, omelettes+. And the same in the evenings. We were keen to bike in the mornings and hired bikes. These were dangerous & not maintained. When we stated that the front wheel of one of the bikes was missing one of the two wheel nuts holding it on, and that none of the gears worked, we were made to feel like we were causing trouble. To be fair, the hotel didn't charge us for the hire but only after we said charging was not acceptable. The Nefeli Windsurf/ paddle hire centre - which may not be connected to the hotel - also had a really poor attitude. Very expensive, virtually no service with the team spending more time talking to each other, than focusing on the clients. I hired a paddle-board and was told to go and pick one from the beach. The paddle-boards were falling to bits and in a really shabby state. We tried to book windsurf lessons but the prices were much higher than neighbouring Cosmos prices and in the end, we gave up and went next door to Cosmos. The hotel also booked our taxi pickup from Preveza and charged us 120 Euros - we subsequently discovered that booking our own taxi directly cost 85 euros. Not great.

The location is fine. However the hotel is definitely not a 4 star hotel. Not clean. We stayed 4 nights and they never changed the bed sheet and towels. The cleaners only made the beds. They did not even mop the room. No toiletries which is a shame for a supposed 4 star hotel. Last but not least, I had an electric shock when I touched by mistake into the rusted electric stove. Not worth for the money I paid. Dared to have lunch once and they brought us completely different order from the one we placed and also of very bad quality. I would be ashamed for this kind of service.