Hotel Müllers SelfCheckIn

Really basic hotel but perfect for our needs. I went with my 11 year old daughter and used as a base for travel to Vaduz and then St Gallen for the Women's Euros match between England and Wales. Check In was indeed "self" and was a bit tricky as the computer didn't recognise my booking reference, but eventually got checked in. Room and hotel as a whole was really clean, bathroom modern and functional. Was a nice twin room with a desk and sitting area. Very light room, and I know a previous review mentioned the bell ringing in a negative light, but I thought this was a lovely quirk of the hotel. So well located - minutes from the lake and also close to the town centre with nice restaurants and bakeries. Two minor criticisms - I booked it on *******, and their first picture is of a wonderful swimming pool with slides etc. I thought this meant the hotel had a pool, but actually it was the local pool, which was amazing, but felt slightly misled. Parking was a bit of a pain - plenty close by, but had to pay, and wasn't really sure how long I could leave car there for without moving it. Arbon is a beautiful town, and well worth a visit!

I arrived after 10pm and all doors were closed. Had to ask the bar attendant nearby to let me in through back door. Upon checking in through the machine provided in the lobby I was prompted to pay for my stay - I inserted my card but the payment machine display was not working and I could not see what to do. After several attempts I ended up tapping my card and then guessing that now I should type in my pin and press the green button (without any visuals to support my guess) and it worked thank God. Otherwise a very nice small, cosy hotel with good design and modern stylish newly renovated features and I enjoyed my stay, very comfortable - would come again.

Positive - newly renovated, clean (except the bathroom sink drains, secured place, quite near the lake. Negative - It was difficult to reach customer service (signal reception was not good?). There was no hot (drinking) water facility. Bathroom drain & sink drain (toilet) were not draining the water properly — they should be cleaned thoroughly! Uneven surfaces (no warning signs) prone to slip & fall.

I just want to say how much I appreciate this property. We arrived late but they have a 24/7 hotline on standby for clarifications and guidelines. They are very quick to reply to concerns. The check in was straight forward and easy. The room was very comfortable and super clean. Love the nice touch of adding a nougat on your bed as a welcome touch! The housekeeping is also very honest and their staff are very responsive and so helpful when I left my item in the room after I checked out. They even mailed it for me. Really five star service and great hotel! Highly recommend!

A good option for a short stay. It is a self check-in so I felt a bit strange not to have any human contact but it can be also very convenient :) and we received all the necessary information by email. It is very new and room has everything you need for a night. Very close to the lake and the city centre. Paid parking options nearby. One negative note is that we had small spiderweb in the bathroom.

We stayed in a beautiful, newly renovated and spacious family room, which easily fitted four people and a dog. It was spotlessly clean and the beds were comfortable. If you’re a light sleeper, bring earplugs, as the church bell rings from 5am to midnight. Arbon is a pretty old town and the hotel is a 2 min-walk from the old town and the lake. The self check in was easy. Would definitely stay again.