Pestana Quinta do Arco Nature & Rose Garden Hotel

Great little cocoon spot, very cozy and welcoming after a long hike in the mountains. Beautiful flowers all around

Horrendous experience. Checked in and despite my mother having mobility issues and using a stick, no help available to assist with bags. Had to drag bags up an extremely steep hill in the middle of nowhere. The room had a strong stench of damp that took our breath away. Creatures within the room including snails and flies. Damp and mould visible everywhere. Towels were paper thin and shower was leaking. Immediately decided to check out and was assured by reception staff that somebody would contact me to discuss. Nobody contacted me and full amount for 3 night stay was deducted from my bank. Disgusted with the lack on contact from the hotel. Would actively dissuade others from staying here. Photos not representative at all.

PROBABLY THE WORST HOTEL I HAVE EVER STAYED AT I was in a party of 13 who stayed at this Hotel for 4 nights On our arrival it was raining. Checking in at reception we were each given a strip of paper to guide/find our way to our rooms. No umbrellas for the route march in the open down slippery paths and over 50 steps to my bedroom. Once found my room I found that the toilet had obviously not been cleaned (faeces were still in the bowl.) Went to use the room phone to call reception NOT Working. Advised reception of the situation as we went out to our rearranged evening meal location. We had booked to have a meal in the hotel restaurant, less than an hour before our booked time One of our party was told that the restaurant could not accommodate us all. Luckily we found another restaurant open on Sunday in the village. The following night (Monday) our booking time for the hotel restaurant was changed at very short notice. Returning to my room after dark was somewhat scary with parts of the path not adequately lit by any lighting. The front of house/ house keeping were very poor. NO APOLOGIES, NO EMPATHY, NOT BOTHERED The towels were never changed during my stay even using the convention of leaving used items in the bath. One wonders if the bathroom was ever looked at all? I enquired at reception if there were any tea/coffee facilities in the room Negative reply but they could send a kettle to the room. Needless to say nothing arrived during the rest of my stay. Other niggles. Adjacent to the shower and wash basin there was a soap dispenser (bolted to the wall) The bath however had no soap dispenser and several meters from the shower or the wash basin (not ideal if you wanted a soak in the bath after a days walking) With iPhones iPads and other electronic devices now part of everyday living I had to move furniture to gain access to electric power points! I could go on!