TRH Tirant Playa

Localización perfecta pero no es un cuatro estrellas

We had a stay between the 20th and 25th September (5 nights) with the All Inclusive option. On the 2nd night there was moderate rain with thunder, and a reasonable amount of water appeared inside the apartment (kitchen area) which flooded part of the kitchen and living room (right above the electrical panel). We tried calling reception several times and no one answered, so we had to go to reception in person, in the rain. At reception, they said that they were unable to resolve the problem, they had no free rooms and that we were not the only ones in the same situation. They gave us some towels to contain the flood, ourselves. After our complaint, this matter was never addressed by them again and there were no justification. We were never able to access a pool towel, and on the first day we were told that they could have them the next morning but that there were very few, this is not acceptable for a 4star hotel. The All Inclusive concept in this hotel is more realistic as Full Board + Drink. There is only 1 employee for bar service + table service + cleaning the area itself. The All Inclusive information they gave us on the reception was different from what is displayed in the bar and what is currently practiced. On the last day, a bar employee (the first time we were served by her) tells us that we can order any meal to take away, if we are not staying at the hotel (information that was never given to us at reception, even though we had asked which includes All Inclusive). For us, not a 4 * hotel.

Just returned from a weeks stay. The apartment was very clean and a good size. The bedroom beds were very comfy but sadly the sofa bed in the lounge was so uncomfortable. The pool area was lovely and never got over busy so there was always sunbeds whatever time of the day. Views were amazing overlooking the bay and the beach itself was very clean and safe. The resort is very very quiet so if you are looking for a good choice of bars and restaurants then this definitely isn't the resort for you. Taxi to the harbour in Fornells was about 8 euros and I would recommend doing as Fornells is lovely. We also got a taxi to Arenal d'en Castell one night because my daughter wanted her hair braided and this was the closest place which cost 20 euros there and we got the bus back which was straight forward enough. We made an evening of it and had dinner overlooking the beach which was nice. Playa de Fornells has 3 main restaurants and one Pizzeria. All 3 restaurants were ok. Okapi's was the best but the Pizzeria was awful! On the beach you can hire Pedalos and paddleboards which we did and enjoyed!