Park Hotel & Spa-Adults Only

Stayed here 8 May - 3 days after the hotel had opened for the season. When we arrived we were taken to our room which was lovely but contained 2 single beds and overlooked the side of the hotel and a view of an overgrown field. When we asked for a different room we had to wait a while a alternative room was found. If we wanted to have a pool view room we were told it would be an extra 10 euros a day to change. We found this quite surprising as the hotel had only about 20 guests staying at that time. We were moved then to a room with a double room with the same field view. The pool and garden area was very nice with comfortable sunbeds The food was OK but not 4 stars. It had been adapted for English guests and l was disappointed about this as l like Greek food. At breakfast for the first few days the fruit that was on offer was out of a tin - disappointing again. Desserts were the same every day. The best meal we had was on the last night when we ate out.The waiters were a tad overzealous and at times tried to clear the table when we hadn't finished eating, There was no entertainment on the week we stayed despite it being advertised for Sunday evening. Overall the hotel building was worthy of 4 stars but not our overall experience, due to the disappointing quality of the food and the non relaxing atmosphere in the dining room. Location was quiet and peaceful and about a ten minute walk into the town. This was a big plus point for us.

We have just returned from our second visit to this hotel. We asked if we could upgrade from the twin room we had booked and we were offered a very spacious room at the front of the hotel for a small extra charge. The owner Illias even gave us a complimentary bottle of a rather deilcious red wine because we had stayed here before. Owner very polite and friendly and even remembered my partner Nick's name everytime we saw him! Also added bonus of a Nespresso coffee machine in the room and pods can be purchased from the local supermarket which is a three minute walk from the hotel. The hotel is on the outskirts of Tsivili away from the noise of the main strip and is only a ten minute walk until you arrive at the busy end of Tsivili. The beach is around a 20 minute walk but there is a free bus shuttle service three times a day which is ideal when it is very hot or you have plenty to carry! The pool area is so peaceful and relaxing and the bar and food prices are very reasonable. We had three lunches here and really enjoyed them. The breakfast is a buffet service and I thought there were plenty of options and eggs are cooked to order which is a nice touch. The staff are so lovely and I must give a special mention to George on reception who always greeted us with a smile and a hello everytime we saw him. Our rooms were cleaned daily and towels also changed daily and the maids were very friendly and helpful. I hope we can afford to come back to Tsivili in a couple of years and I shall definitely be booking here again if we are fortunate enough to return.

Accommodation is terrible, there's no way this is a 4 star hotel. Tells you everything when a hotel displays a hotel award certificate from 9 years ago in the lobby. Majority of the staff are rude apart from reception, just unhappy, unhelpful and poor manners. You are not allowed to eat or drink anything that wasn't bought at the hotel unless you're in your room, which is ridiculous considering they only have a snack bar, so the only take away options are beer, water and small tubes of pringles, they come round regularly to check... I've never experienced anything like this before, customer experience isn't top of their list, we had other people in other hotels and this didn't happen there. They try to make as much money as possible, so much so that their welcome message when checking in is that you have tea, coffee and milk included in your stay as if I don't get that at a travel lodge, they give you the same carton of milk you see in every hotel but 1 each and 1 small coffee sachet each. We only had green tea so went down to reception to get English breakfast tea, got sent to the snack bar then back to reception and had to wait 20 minutes as there was a queue. We also had breakfast included, I struggle to eat early, so I made a sandwich to wrap up so I could eat it later on... got stopped by one of the staff members telling me I couldn't take it (I'd fully understand if I was taking a lot with me but one sandwich) I explained the situation and he said he'll have to pit it in the bin. The noise level is abysmal, the doors are soft close but when the door closes the latch makes a massive noise so when the first person in you corridor is a awake then the whole row is, waking up at 5/6am when you're there for a relaxing holiday isn't great. They list the rooms as "superior" there was nothing superior about the first room we were in, it was tiny. We asked to switch rooms but nothing available for a few days, which we had to pay for in cash which I thought was very strange, I assume either they're avoiding tax or the staff want to pocket it... who knows. The first few days we were there, there was no music by the pool so everything was silent, after few days the music was on. The have mini waterfalls in the pool that they only turn on for 10 minutes every 2 hours, the atmosphere is dead. Positive points, the food is cheap and very decent portions. The maids do a very good job the hotel is cleaned every day. Overall who ever give this 4 stars needs to revisit, I've stayed in loads of 3,4 and 5 star hotel and I would say this is on par with a 3 star, considering the price we paid, it wasn't worth it.