La Résidence Arles Centre

Property was great, location great however I due to difficult communications I didn’t appreciate being loudly ‘ summoned’ by an irate hotel manager and shouted at by her for taking up an extra foot in the garage especially as I (thought) I had been told this was ok….I felt very uncomfortable over what was an innocent and minor mistake. The other guest an Australian chap (nice guy) needed the space also said he felt awkward about how she dealt with it. Otherwise a wonderful place

Lovely old French Hotel. 1700,s. There were stairs that had some tiles missing so a hazard if you have trouble with stairs but the host helped us up with our luggage. Lovely nice size bathroom with a tub and heater in the bathroom. We would definitely stay here again it is close to everything including 2 food stores around the corner. Laundry facilities can be used in the evening.

Large apartment. Nice to have so much space to relax and enjoy some food. Close to many attractions and food options. Groceries one block away.

Great location in the heart of the old town. Nice modern apartment in an old historic building.

Location and ambience were great and the room was spacious. However, the most important thing about a hotel is the bed. Even after we fixed the bed (see below) the mattress sagged and was strangely short, about 4 inches/10 cm shorter than is standard. In addition the lighting in the room was dim even by French standards and there were odd smells (sewer, mustiness, oil paint) that came and went. The bathroom was spotless but the kitchen was dirty, especially the floor. When we went to bed the first night, we realized there was a crater on one side of the bed. As there is no on site staff, we had to wait around the next day until someone showed up to check in a guest. They didn’t check our bed to see what the problem was and wanted €50 for us to move to a different room. Obviously they figured we were complaining about the saggy mattress not a “real” problem. When packing up to move rooms we looked under the bed to make sure nothing had fallen under it, and noticed the slats had come off the railing. So we dragged the mattress off and fixed it. No apology or recognition of our inconvenience. Not hell on earth but we would not stay here again. There is no shortage of options in Arles.

La Residence is in a good location in Arles, but apart from that the only good thing I can say about our stay there was that the receptionist, Joscline (?) was very pleasant and helpful. Three of us stayed in the large apartment with glass roof on the ground floor. Before we even entered the apartment the courtyard and glass roof looked very unkempt. I appreciate it was early autumn and leaves were falling but the glass roof was nearly covered in leaves and was also quite dirty, which made the glass veranda area rather dark and dismal (see photograph). As this provides the only natural light to the main area of the apartment it made the whole place even darker than it otherwise would have been. As soon as we opened the door we could smell damp and there were de-humidifiers working in both rooms. There were visible signs of damp, such as skirting board crumbling (see photograph). Every time you went from the main bedroom into the bathroom, you of necessity brushed against the wall in the narrow opening and, part of the lower wall crumbled onto the floor (see photograph). Apart from the appearance this meant that you were walking on grit in the bathroom. The shower drain in this bathroom was very slow to clear and so the shower overflowed after even a very brief shower. There was evidence of poor workmanship as when you unplugged an appliance/charger some of the electrical sockets came away from the wall. (See photo) The second 'bedroom' was partially separated from the main area by a large bookcase. While there were 2 bathrooms, there was only one very poorly ventilated toilet, and this was located off the main living area (and second sleeping area). Not very convenient, particularly at night. In addition there were a lot of mosquitoes in the apartment. We were very glad to leave. We loved Arles, but not this place.

Amazing lady at the front desk! Went over and beyond to help us! Truely azing Thank you!

We booked a Deluxe Duplex room, which had bunk beds, living room kitchen, bathroom and a separate bedroom with full ensuite bath. Very spacious room with all amenities needed to cook meals, small fridge & dishwasher. Beds were very comfortable, clean towels and AC cooled the rooms off in no time. 2 grocery stores right across the street. Staff were very friendly, helpful and wonderful to have on sight laundry available for guests after 7. We fell in love with Arles and will certainly be back to Le Residence!

Lots of challenges to begin with. Our reserved parking lot was occupied at our arrival (and once more during our stay). They asked us several times per mail about our arrival time even though we had given the information. No hot water so we needed to change room (but we negotiated a discount). One day they forgot to clean the room and coffee was not replenished (we needed to ask for this on a daily basis). Room was nice and well located, but all in all too expensive.