Serena Buzios

Mais uma vez o Serena Hotel nos surpreendeu pelo atendimento e qualidade dos serviços! Ficamos em quarto enorme e muito confortável!!! Sem falar da educação dos funcionários e belo café da manhã!!! Indico sempre!!! Quando voltarmos a buzios, certo que hospedaremos aqui!! E agora será com nossa bebê que já está chegando!!!

Excelente atendimento! O ar condicionado estava fazendo um barulho e prontamente eles substituíram o equipamento e ainda mandaram uma seleção de frutas de cortesia para se desculpar pelo transtorno! São muito atenciosos! Estrutura do hotel é muito boa! As amenidades de banho são da Boticário!

Execepcional

Hotel is in a nice location however the whole place is very much in need of a face lift - particular the rooms. Bedrooms were tired, furniture was old and needed replacing, windows didnt close properly, cracks in the walls, patio doors didnt lock, bathrooms had cracked tiles in the shower and old bathroom furniture which was past its best. Pool - small pool had scum in the water every day. Furniture around the pool old and uncomfortable needs replacing. With a face lift and a good tidy up this hotel could be really lovely again. So if you are looking to stay in a shabby chic hotel close to the beach this is the place for you.

The pool has an oily film on it. The paths are green and not swept daily. The restaurant is too small and there is no written menu. Breakfast was chaotic. The rooms are run down with tired decor and cushion frayed and plastic sofas that sag. The lighting is very poor across the site but especiallyin the rooms which are also very noisy from rooms next to and abovel. Our fridge was lumpy with rust. The bathroom was badly in need of a face-lift. There is nothing nearby apart from a beach ( which is lovely) This might have been boutique at one point but is sadly just old and tired now. The centre is a taxi ride not a walk away for choice of eating as the hotel is very limited.

Great stay. Warmed up pool was great. Delicious breakfast. Really clean rooms. Close to a beautiful beach with a service point for hotel guests Ants were a problem. Too much salt on the bacon sometimes.