Hotel Sexto by Icono

Had a wonderful experience over the course of my week long stay. The staff was friendly, helpful and professional. I was able to check in early and extend my stay without issue. The suite was well organized without wasted space, beautifully designed and very comfortable. My only criticism is the double bed, for a corner suite with such a breathtaking view of the mountains I couldn’t get over the fact that my feet had to hang off the bed. A queen bed could have fit the space even if it were a little more cramped. Other reviews complained of street noise and the upstairs bar but with the blinds drawn it really cuts out the noise. They also have a nespresso machine in the room to brew up delicious local coffee along with other drinks and snack options in the mini fridge. Amenities were also a highlight here, the gym and sauna room were wonderfully clean and equip. The concierge also provides transportation with reliable individuals and money exchanging services (at a higher rate than you would at a western union in town) but provides you with the convenience and security of not having to transport any large quantities of cash with you. The floors are sectioned off with key card access to each floor via the elevator and posted security in the main lobby at all times. The rooftop bar was an oasis after a long day out in town. The downstairs coffee lounge was light and airy with hanging plants and a decent breakfast selection from the American breakfast of eggs, bacon or cheese, croissant and toast or arepa or choclo waffle, fruit plate, fruit juices and hot coffee or chocolate or a yogurt and granola option. There is Wi-Fi in the rooms but it was spotty on the balcony (probably from the thick concrete construction) but I had an amazing time and can not wait to return.

Originalmente teníamos una reserva en la terraza del hotel a las 9pm del 25 de febrero 2023, con tiempo llamamos a Daniela de reservas para mover la reserva a las 10 pm el cual ella nos confirmó que no había problema. Llegamos a las 10pm al hotel y desde recepción nos hacen esperar 30 minutos hasta que nos dicen que la reserva fue reprogramada a las 9:30pm, y que por ende ya no podíamos ingresar. Les informamos que en la llamada Daniela de Reservas nos había confirmado a las 10pm pero no nos creyeron y de una manera muy poco profesional, no nos dieron mas explicaciones y procedimos a abandonar el lugar. Adicionalmente, mientras estábamos esperando el ingreso, llegaron varios grupos de personas y estas, sin demoras, las dejaron ingresar aún sin reserva. Hicimos el comentario de por qué ellas si ingresaron y nosotros no y tristemente nos dijeron que esas personas eran amigos conocidos de uno de los manager. Es increíble que siendo supuestamente un hotel de referencia en la ciudad, nos hayan dado semejante trato, nos hayan tratado de mentirosos y no buscado una solución al inconveniente.