Mercure Sydney Blacktown

Beds were good and self check in was good. Housekeeping services were very good. Very relaxing trip. Thank you

The service was Awful. The A/C was not working. As I had a late check-in no one was available over the reception to take my call and help me resolve it. The hot water was not working either. Two major amenities one should expect to work in a hotel room, wasn't working. Mind you they charged over $200 for one night. Upon bringing it to the reception the next morning, the gentleman ran upstairs to the room and came back few minutes later confirming the hot water wasn't working and stated that A/C was working but stated the A/C system saying failed connection is just a bluff. Since I was not born yesterday and I do know how A/C system works and just by feeling can say if cold air is rushing in or not, I can confirm that I did spend a hot and sweaty night without an Air con in a hotel I paid over $200 for a night. The gentleman did not offer any form of resolution and a small apology was pushed forward. I firmly rejected his apology and left as I did not believe I could have found any solution with him. I was actually robbed by Mercure. I thought it was a respectful hotel chain but this sour experience has made me make up my mind to avoid this hotel and this hotel chain in fact going forward.

Location is far from train station. I have to wait 30min-60min and sometimes there no bus service. Some house keepers don’t know about their job to do. For my room, sometimes they don’t top up Hand wash, body wash, shampoo, toilet paper, Milk, tea and coffee and also they don’t make the beds, change or clean the cups and plates and towels.