Hotel Haarhuis

Hotel location is good as it is near the train station and the size of the room is ok. However, the service of the hotel is one of the worst I have ever encountered. They delay the check-in time as the time for housekeeping of the room overrun. The reception take it for granted for everyone to wait at the lobby for the room to be ready although it has past the check-in time at 3pm. The housekeeping is not done well too, they do not re-fill the soap provided in the room and not even after a few days. I will need to remove the bottle and write a note for them to do what is necessary. The reception is only there to do what is necessary and they will just brush you off if you have any other request. Even on the last day when I check out of the hotel, the reception did not check that the hotel has already been paid through trip.com and charged the room into my card with informing me. After I realize the extra charges, I called the hotel and the only answer given is to email them and did not even bother to check the details during the call. After email and a few calls, there is still not response on the double charges. It was only resolved after contacting trip.com. Overall bad service, bad attitude from the employee.

Goed ontvangen door de nachtportier en een receptioniste, Tot aan de kamer is het hotel goed verzorgt. Eenmaal op de kamer lijkt het wel de jaren 80. Schimmel in de badkamer, meubel in de badkamer hangt te laag. Geboekt een tweepersoonsbed en wij kregen, twee eenpersoonsbedden met een dunne topping. Mijn vrouw werd met rugpijn wakker. Koffie op de kamer was echt onder de maat. Overal lag stof. Hygiëne was 5-sterren niet waardig. Volgende keer toch een ander hotel kiezen.

Let’s start with the positives: the hotel is very well located, right in the center, and both the hotel itself and the rooms are beautifully styled and decorated. However, there were several issues that affected our overall experience. There is only one elevator in the entire hotel, which is used by both guests and staff, leading to long wait times. The staff often seemed overwhelmed, and a question we sent by email before our stay went unanswered—despite receiving 17 automated emails related to the booking. The spa area has potential and is nicely designed, but unfortunately it was not clean during our visit. In the room, some of the lights didn’t work and there was no proper space to store or open our suitcase. The few parking spots supposedly available for guests (for a fee) appeared to be occupied by staff instead. The hotel café closed 45 minutes earlier than advertised due to a private event, and when returning late from a concert, we had to go through a complicated phone system just to get the door opened. Lastly, the price—especially with the significant surcharge for the concert day—did not reflect the overall quality or match the glowing reviews and star rating the hotel claims. Overall, while the location and design are definite highlights, the service, cleanliness, and guest experience need improvement to justify the price and rating.