The Edgewater Resort & Spa

This did not feel like a 4 star resort, and for around $300 a night, I would expect far better service etc. Noisy air con , thin worn towels,  roosters roaming free in the gardens crowing at 4.30am onwards, dated rooms,  no wifi not even in general areas, staff at reception that are disinterested and don’t look happy in particular the guy at the separate table who didn’t want to help anyone. After I asked him a question he told me he can’t help then directed me to another office who sent me back to him and he still didn’t want to help and another staff member told him to help which eventually he agreed to help but still couldn’t help me with my basic question of what time the shuttle bus leaves for the airport in the morning which I had prepaid the resort for! It was too much trouble for him to look it up. I just don’t think the staff have been trained in good customer service, especially staff at reception who are the first impression front line. It’s a shame as most staff at other resorts and services are so helpful and happy to help. The staff at the restaurant were friendlier.

Friendly staff, great community feel. Fantastic facilities and location great. We stayed in a garden villa which was very tired but adequate. Apart from the dated rooms and roughly repaired walls and doors having lots of space was great and quiet from the busy resort.

游泳還不錯哦，公車出行方便的，酒店服務也不錯不錯不錯不錯不錯不錯不錯不錯不錯不錯不錯不錯不錯不錯不錯的

拉羅湯加主島比較有規模的一個度假村，就是有些好的海景房沒有放給攜程，給攜程都是些差的花園房.這個酒店不住海景房就不要住了。這家massage很出名好像人太多要排隊。早餐就不怎麼樣了

This was a near perfect trip. The hotel itself is comfortable but not fancy, perfect for a relaxed island break. Being able to swim in the ocean, snorkel immediately outside the resort on the marine reserve/coral, make use of the pool etc so easily makes it a great base. The facilities are good, as is the service. The couple of minor issues I had were well handled. The resort is well located and easy to travel around the island from using the local bus. My suggestions for improvement are to rethink the bathrooms as the shower sprays much more widely than the screen catches, and to consider fans in key outdoor areas (balconies, outdoor covered part of the restaurant, and also in the lobby). Special thanks to Rosa at the spa who is incredible- the hour long massage took 18 months of stress out of my muscles

The staff was extremely helpful and courteous in making sure we felt very comfortable. Trina is world class when it comes to making you feel you inclus