Resort Rio

We had a wonderful stay at Resort Rio. We enjoyed the luxury stay, delicious food and impeccable service. Special thanks to Ashok Ji for taking care of food and drinks requirements. The staff is courteous and welcoming. We would love to come back here. Also don’t miss the spa here. It’s amazing. If you are a fan of Rajasthani cuisine then don’t miss out on a meal at their restaurant- Aur Jalsa. It also got an award - Times Food & Nightlife Award for best veg restaurant in Goa.

I visited Resort Rio from 10th January to 17th January 2025 with my family. The welcome we got from Mr and Mrs Anup Shah, was indeed very Heart warming. The Royal suite assigned to my mother and I was extremely clean and comfortable. It had all the amenities needed to make our stay comfortable. The staff at Resort Rio are extremely humble and always serve with a smile. The variety of food and drink served was outstanding. Thank you for making our stay very memorable.

Our stay at this 5-star resort in Goa was far below expectations, and we left feeling deeply dissatisfied with the experience, especially considering the price. Check-in and Initial Impressions: The check-in experience set the tone for the stay – unwelcoming and chaotic. Despite emailing ahead to inform the hotel of our 10-year anniversary, there was no acknowledgment of the occasion. The package we booked included a welcome drink, but this was never offered, and even basic hospitality, like a glass of water, was absent. Room Quality and Cleanliness: The room was underwhelming and lacked the cleanliness one expects from a property of this caliber. For the rates charged, this was particularly disappointing. Breakfast and Dining: Breakfast was another letdown. Unlike other 5-star resorts in Goa, it wasn’t clear where to order freshly made food, and staff seemed unwilling to accommodate special requests unless I insisted on speaking to the manager. Shockingly, I had to ask every single day to speak to the manager, even when dealing with the same staff members. Their reluctance to assist without managerial intervention reflects poorly on their service standards. Inconsistent Policies and Smoking Rules: My husband enjoys a cigar in the evenings, but when we inquired about smoking near the pool, we were informed there was no smoking allowed anywhere on the grounds and directed to stand outside. While we accepted this rule, we later observed other guests openly smoking cigarettes on the premises. This inconsistency in enforcing policies was frustrating and felt unfair. Positive Aspects: It wasn’t all bad. Once I finally managed to speak with the manager, they made efforts to accommodate my breakfast request. The SPA experience was genuinely delightful, and the pool was well-maintained and enjoyable. Reception and Staff: The reception staff were the worst we encountered, offering nothing beyond polite smiles and nods. Their default excuse for any issue was that the manager was "in a meeting," but I later learned the manager was actually on leave. This dishonesty and lack of transparency were incredibly frustrating and undermined trust in their service. Final Thoughts: While there were a few highlights, such as the SPA and pool, the poor service, lack of cleanliness, inconsistent rules, and dishonest staff overshadowed them. For a 5-star resort, this property fails to deliver on both basic and premium expectations. I would not recommend this hotel and suggest looking at other options in Goa for a more consistent and welcoming experience stay at hotels Such as W Hotel, Marriott etc.

excellent resort. we stayed for 2 nights, it was quiet and we had lovely use of facilities and great service. swimming pools are big nice, restaurants really good food. special mention to Francis, manager at pickle mango restaurant who looked after and catered to all our needs including small children food. restaurant staff Rohit and Saurabh were so helpful and looked after us so well. lovely breakfast as well. rooms big and nice bathrooms. overall fantastic stay and highly recommended resort

We stay in resort rio in ultra luxury room it was best experience we got also service also too good from resort rio staff by Mr Ramchandra and sahadev they given us good service also going to the restaurant breakfast also too yummy with different varieties thank you resort rio we will definitely come on next trip with our Rainbow team

We stay in resort Rio five star resort it was best experienced Ala staff are well trained with good hospitality also food dinner also too good with many varieties thank you Mr Ramchandra for giving us good services also special thanks to Mrs pritam and their team we will definitely come on next trip with are Rainbow team