Sanna Boutique Hotel

I can't visit Sanna Boutique Hotel because my flight was cancelled by AirAsia but this hotel will not help us at all to change the date or cancel for free even though I have attached the flight cancellation letter.

I wish I could give this Hotel 11 out of 10. I have stayed in many hotels and this tops the list. The staff were amazing from the second I stepped out of the taxi the security man was so friendly and helpful and kind and welcoming and all of the staff were incredible. Prince, the manager, is an electric hard-working generous fountain of knowledge selflessly making himself available at all times. I would not have made it to the top of Mount Kilimanjaro without his advice, guidance, encouragement, and inspiration as well as the help of many other of the wonderful staff. The room was so beautiful and spacious with a local ambience and large bathtub. It is rare to find a hotel with such an extensive fully well equipped gym just like one of the best gyms in the world. The restaurant on the top floor has beautiful views and ambience and the food comes in generous proportions and is delicious and the staff are so lovely. The cafe downstairs also has great options and delicious smoothies for after a gym workout. The location is central and close to banks and restaurants and other amenities. I would love to go there again just to hang out.

The rooms are clean and reception staff friendly. Amenities leaves much to be desired for, room bathrooms are plain. The room I stayed in did not have a table to even put a pen on. As a business traveller a small desk and chair would have been nice. You don't want to leave your room and constantly go up and down to a business center. The internet/ wifi is very unstable, couldn't open emails on my laptop. The restaurant menu is very limited. Plain and dull breakfast is the order of the day. Incorrect cutlery offered with an omelet, a cake fork and knife.