Palace Hotel Arusha

Someone at work booked this on my behalf and I failed to check it out in advance or check other options. My heart sunk as I walked in as I realised it was very dated and the stay would likely be awful. It ended up not being too bad all things considered, but is not "nice". It is very dated and needs a refurb. The rooms are massive but not nice with old and tired decor. Cleanliness wasn't great but also wasn't terrible. Hot water availability not too bad, and internet surprisingly good. The bed was hard but quite comfortable. Breakfast was a complete disaster - not open on time, and it's one of those awful places where they lazily cook everything the night before then put it in the chafing dishes to warm up in the morning. So the food is not fresh but worse, if you're early to breakfast it's also cold. The coffee is also terrible. I am glad I only stayed for 2 nights, and the location is good for business. Overall, it was ok for a secondary town in Africa, but there must surely be better options available locally.

An excellent hotel, service is awesome, rooms are clean, the reception and all the staff are friendly. Breakfast is so nice, tasty and healthy food with lots of variety. Price is reasonable, I highly recommend any who wants to stay in Arush. The place is also central, it is a walking distance from the mini market and have a lot of cafeterias and restaurants.

Comfortable well-functioning room and bathroom. Spacious room. Towel rack was falling off wall! Electric kettle in room. Toiletries provided in bathroom. Weighing scales provided in bathroom. Safe for storing valuables in wardrobe. Snacks (muffin, bananas) provided when room is cleaned. Buffet breakfast provided, large variety, delicious. Dinner menu has reasonable selection on international food. Professional reception staff, as would be expected for an international hotel. Nice view of Mt. Meru from roof. Quiet location and close to conference center and natural history museum. Some restaurants nearby. Only one elevator serving 9 floors so often had to wait a long time. Would be pleased to stay there again.

I had to make a business trip to Arusha and had a short time to plan for it. So what came TOP OF MIND... was the Palace Hotel and decided to check it out as I had stayed there before. Was nice to meet with some old friend and students of mine and the friendly atmosphere was what I needed most... Well rested and had a successful trip.

Personnel accueillant et agréable. Hôtel propre. Chambre spacieuse et calme. Bouteille d'eau disponible dans la chambre. Restauration correcte. Organisation au niveau du service à améliorer fortement. C'est vraiment le point faible.

Das war das erste Hotel bei unser 8 tägigen Safari Tour. Das Zimmer war sauber und das Frühstück Buffet war ausreichend. Die Mitarbeiter am Frühstück sind demotiviert. Dafür sind sie am Empfang sehr freundlich und hilfsbereit. Für eine Nacht ganz ok.