CPH | Pevero Hotel

I had a reservation and unfortunately, we’ve had a very bad experience through the hotel. After taking our $2900 deposit for a May visit, the airline canceled our flight service to the island thus we are not able to go or rebook as the trip had been planned. Even though the hotel will certainly be able to resell the room you are refusing to refund our deposit. In addition, we have emailed several times and no one has the decency to answer our emails. The CEO was supposed to respond in early January and has failed to do so. This is very poor service for a five star hotel and I have not had an experience like this with other five star hotel. Avoid the hotel at all costs!

We went for a week and had two rooms connecting by a hallway, which was nice and the rooms had a view to die for. The food was great, and the hotel had a nice family feel—a great position for getting into the town. The manager was really lovely and friendly as they had an event on, so guests needed to leave the pool area so they sorted the guests out with free access to the beach, I really like the manager being around as you don't see this much these days as they usually hide away, and all the staff were really nice. The food was amazing, and we really enjoyed the experience. Very expensive, but Italy is never cheap! They offer free transport into town, which we used a few times as taxis cost a lot.

The common spaces are nice, but the rooms are oldish and basic, even though it is visible that they invested in technology. Waiters and safeguards by the pool are very nice and a great help. The shower cabin is minuscule, not at all confortable. The view is so and so, you could see the sea from the balcony, but only above a rooftop that overshadows it. Breakfast is not what it should be for a 5 stars hotel - they have a lot of options but you have to choose through a window and specifically ask the employee to give you each small piece of cheese, by pointing your finger.. If you want two pieces, you need to keep asking.. To order coffee or water you need to wait a lot, when you call for a waiter mostly they say “just a minute” and get lost; when you finally get their attention, you only get half a glass of water at a time. Regarding the concierge - there are two laidies, but they are completely useless. We stayed for 5 nights and selected a couple of restaurants we wanted to go to. They promissed they would help us with reservations, but we didn’t hear back from them, even though we insisted. I thought that maybe being on a short notice there was no availablilty, but we ended up reserving tables ourselves online without much of a hassle.. So completely useless concierge. There is nothing but the beach around the hotel, and if you want to go to Porto Cervo, even though it’s only 4 km away, you need to go by taxi which is really expensive (roughly 40 euros for 4km - max 10min drive).

Our stay at CPH Pevero was fantastic. The staff was incredibly helpful and they helped ensure our trip to Sardinia was smooth at every turn. The hotel property was beautiful and the location was very convenient to explore many areas of the island. Highly recommend!

Almost didn't book this hotel as it had some less positive reviews, but booked in the end because it is an SLH and I trust that brand from experience. Well, having been lucky enough to have stayed at a large number of 5 star hotels this definitely has our seal of approval! We would happily come again. Stayed at more expensive hotels in Sardinia and much preferred this one. What we liked - pool setup is great with the pools across different levels and really fab smaller pools for children - meant we (and other families ) could let our daughter splash around without disturbing anyone else. Cabanas and beds set up around the pool all very spread out so it never felt crowded at all Beautiful view from the room. Great location to drive to all other parts of the Costa Smerelda. Also a great location for any hiking or trail running on the Pevero health trail. Lovely evening restaurant with fantastic food and wonderful staff. Great selection at pool bar menu for lunch. Lovely breakfast (please note if reading less recent reviews they no longer charge for omelettes etc at breakfast). Gym was better than the previous hotel we had stayed at which was a 5 star "resort". In general the level of service amongst the staff was super. What we didn't like - this actually really didn't bother us but the hotel's beach area isn't great or great value. It's EUR120 for a pair of sunbeds on Piccolo Pevero (less than 5min walk or they offer a shuttle) ... And anyway Grand Pevero (2min further walk from hotel) is nicer with sunbeds a third of that price. And there are other beaches on the peninsula which are also great. So, if you're happy to go to Grande Pevero instead or want to drive around the coast a bit during your stay... Don't be put off by that. Two slight negatives - they didn't provide much water in the rooms (at a 5star hotel I expect more than one small carton of water per person per day) and the room was slightly on the small side bearing in mind we had to fit a cot in it.. but a small price to pay for the view.

Outstanding resort with amazing staff and service. Beautiful grounds, restaurants, and rooms. Can't emphasize how wonderful the staff are. The beach is very nice and location is excellent for exploring many local areas of Porto Cervo and surrounding areas. Highly recommend for a lovely, relaxing holiday. Joseph and Marcie Neuberger.