Hotel Li Finistreddi

總的還算行吧

We stayed in one of the nice new villas with pool. Nice grounds. Food quite good , a bit wanna be gourmet. Breakfast only a la carte. Shuttle to Cannigione and beach club. Not the nicest place on Sardegna but for a few days. Overall nice hotel. Why not …

I rarely leave reviews but my 4 night stay at Li Finistreddi has got to be the worst hospitality I have ever seen, for any category of hotel, so I am shocked to see this rated as a luxury accommodations. 1) management: the management and hotel staff at the front desk are appallingly unhelpful, if not dismissive of any requests or situations requiring attention. Our room had hot water challenges, and the staff said they’d send someone to take care of it. The following day, it happened yet again, so we inquired about it again. The manager said he has no idea what was done to address the issue as he is “not in the trade” of fixing plumbing and said he did his best by sending a maintenance staff. He then accused of falsifying our experience since the hot water resumed when they tested it. When we asked for a different room, they insisted the room was fully occupied, although we could see the hotel was never full and available for booking online. We gave up but then unfortunately had another encounter with the same room the following night at 11pm when we returned from dinner to find we had a trail of ants that plagued the room and ants all over our items. We had no food in the room and the ants seemed to be everywhere. The management’s response was to give me an ant spray and to “clean the ants”. I asked him to come look as this is not a situation for mere spray and likely requires professional pest control and said we did not wish to stay. After 45 min of arguing and being told there were no other rooms, and showing how we could see there were other rooms available for booking online, they finally said we may be able to stay one night in a room of higher category, at 1am, which honestly was not welcome and we would have preferred a refund for remainder of the stay and gone elsewhere. 2) room conditions: as described above, the Lavanda room we were in had many issues and generally the rooms and bathrooms are quite small for 520euros per night. unfortunately even the upgraded room had ants so I’m not sure if they are dealing with an issue.. 3) location and property are fine and the best part of the property is the view at the restaurant. Absent that, service, accommodations and level of detail to hospitality are not worth the 5 star or luxury category and adequate for 3 star price range and experience. We discovered Petra Segreta too late during our visit as we would have much rather booked our honeymoon there. Li Finistreddi seems to emulate PS but falls short on all accounts, including the overpriced restaurant and bar menu. Take your money and time and experience to PS or another luxury hotel in Sardinia as this is not it.