Champneys Springs

I have been visiting Champneys Springs for about 21 years. But haven’t been for about 5 years. My Mum & I visited for a mid week break to celebrate her birthday. On check-in, the building looked tired & dated. No major redecoration has happened. The furniture seemed to be a miss match from room to room, which also looked tired & dated. Check-in was ok and we were shown to our room. The bedroom comfortable, but the bathroom was dated, the shower constantly dropped & not fantastically clean. Chipped bedroom chairs & stained carpet 😔 The restaurant was crowded & very very hot. No accommodation had been made recent increase in temperature, I understand the weather is extreme at the mo, but the no a/c anywhere?? We walked out after the main course at dinner time, as the heat was unbearable. The treatments were excellent, both Mum & I had massages & facials, which we both throughly enjoyed. Food Breakfast was poor, the selection & quality was no better than a poor staff canteen. Lunch was very good, but dinner was average. Drinks selection very good & well priced. On the whole, we felt Champneys has lost its “special spark” and the excitement of going to a luxury retreat was no longer there. The staff seems to lack enthusiasm and general finesse to what we have experienced previously. The lady on the gym desk was really rude & unhelpful. We wouldn’t return, which is a shame. But so much competition has emerged over the last 20 years... We will try other spas in the future. Sorry Champs.. 😏

Fabulous two night break bedroom and bathroom excellent (room1) outside room table chairs and grass area with comfortable sunbeds. Since our last visit a lot of upgrades which make a difference. The staff are very efficient but friendly. I must mention resort manager Carol Harvey who goes above and beyond also the lady in charge of coffee bar and Sharon in housekeeping. Also the beautician Janet (I think) We will be returning later in the year for sure

Already done a review but forgotten to mention a few name that did above and beyond. Peter the manager Michelle in shop Katrina in dinning room Naomi in reception thank you so much for making our visit special and always welcoming

Great hotel. Relaxing ambience. The perfect balance of modern and character. Everything about this place keeps pulling me to visit again. Staff are 10/10. Manager Carole is warm, welcoming and knows how to run the show! We have brought our football team at Newcastle United Women numerous times. But I brought my mum for a relaxing spa. One of my favourite visits. All round brilliant !!

If you need de-stressing or just want to chill out and relax Springs is definitely the place to go. I’m fortunate to go regularly and it’s because of the people, the treatments and the overall ambience of Springs that keeps us returning so often!

Went here for a Chirstmas present with my husband. Haven't been for a few years. The hotel is a little tired and could do with a little TLC. Treatments were very good and my therapist Louise was fantastic. Still a nice break and to be able to relax after the busy Christmas and New Year period.