Premier Inn Ashford North

My wife and I planned to stay here as an overnight stop prior to crossing to France Le Shuttle. We are frequent users of Premier Inns and never previously had any issues. On arrival we found the whole Hotel disappointing and very dated. You immediately find there is no lift in the Hotel (we were in room 42 on the 1st floor) and you have to struggle with your luggage up the stairs to your room, where you find there is no A/C only a manual floor mounted electric fan, the noise of which will impact your sleep through out the night. The water pressure in the shower is pitiful but worst of all, we were awoken about 3pm in the morning after being bitten and finding the bed and bathroom were infested with BED BUGS !!, we also found remains of food crumbs in the bottom of the bed after pulling the sheets back, we immediately had to vacate the room and Hotel, stopping off at reception to report the matter and show photo's and video's to the night porter on checking out. Needless to say were were extremely disappointed with our stay and will be contacting Premier Inn customer service on return from out Holiday.

The bedroom was clean. Only two pillows on bed the other two on top of wardrobe. Tv had very few channels. The bathroom was totally inadequate. Only two towels and shower was over the bath with no handles. Bathroom was odd design like a triangle into bedroom. Not sure who the architect was!

Good, comfortable, great night’s sleep. Very helpful and friendly staff. The restaurant was very good, the waitress was exceptionally efficient and friendly. The hotel is 20 minutes from the Channel Tunnel and is a great place to stop over for an early start.

We had two rooms and both were perfect! Immaculately clean and comfortable. Everyone had a great night’s sleep. Reception really friendly and helpful and wished me happy Mother’s Day which felt really thoughtful. Plenty of space in the car park and town a short drive away. Great value for money! We also loved the little tuxedo cat that seemed to think he owned the place :)

There’s a saying that you always know what to expect when you stay at a Premier Inn. It’s generally true, but I felt on this visit that the facilities were sub-par. The room seemed clean but very tired. It had obviously experienced a hard life. Rather sad curtains that didn’t quite close. Heating that couldn’t be adjusted. Old carpet and furnishings. The bathroom was tired and the colours rather grim and old. Sad to find a bath rather than a walk in shower. And the corridor outside was noisy. On the plus side, I found the bed very comfy. The staff were lovely, very friendly. The breakfast was excellent. And the resident cat was just gorgeous!

We have been staying at Ashford North for over 25 years, since our children were small. The rooms are always clean, pillows fluffy, tea, coffee etc. Curtains keep out the light so you can enjoy some extra hours sleep. Staff wonderful and always on hand if you have a question to ask. Everything you'd want from a weekend - a full week away in the beautiful Kent countryside.