Comfort Inn & Suites Ashland

Pretty much get exactly what you would expect here: a solid enough hotel even if well worn in. Certainly nothing fancy but also, what more do you need? Rooms have plenty of space, good beds, a large mini fridge and plenty of tv channels. Lots of parking but not much right around, except highway 5. Just a few minutes into downtown Ashland by car though! Perfect for a night stay when you want to see Ashland but not pay tourist town prices.

Worst experience at a hotel. Save your money. Female front desk worker/ receptionist was not so welcoming. We went to let her know there was a bug long bug in our room crawling she offered to come mash it with her shoe. When she came into the room all she did was huff and puff and THEN offered us a new room. This place is not clean what’s so ever. I wish I we would have read more reviews before staying here. The first and second room we stayed in were both dirty. The first room smelt cleaned and the second room did not. This place is old and I guess you get what you pay for. We were not happy with our stay what’s so ever. Horrible place to stay in mostly because of the rude female front desk worker and the dirty rooms with bugs.

Great place off the highway and also a very good breakfast. We were on our annual trip north to the Oregon Coast and decided to try this place as our overnight going North. Pleasant staff, very comfy beds and decent breaky. Will stay again next year !

First room- the door didn’t lock. Unsafe. Second room- the toilet was unsafe and wobbling off the floor. The phone didn’t work. There were dog poop stains on the carpet. The door had been broken down and was poorly repaired. Third room- the refrigerator didn’t work. The staff was nice, but there was significant deferred maintenance. The outside walls were bulging, which indicates water damage and mold. The pool was cloudy.

One night's stay. (Monday) Standard queen non-smoking room. Clean. Requested second floor but placed on 1st floor. Staff very friendly. Bed comfortable. Good selection for breakfast. Easy check in and check out.

Booked two rooms through Priceline at $202 per room for one night stay. Had to exchange one room because of cigarette smell. Both rooms on dirty dark ground floor, felt like we were placed in the basement. Carpets in hall and in our rooms were filthy and tile floor was sticky. One room where my son, wife and baby were staying had large holes in the curtains, no microwave, no security bolt on frame, no window screen and TV remotes did not work. Could not open window while sleeping because unsafe w/o screens. Room was very stuffy and my family did not sleep well. If you plan to stay here, bring Clorox wipes and a can of Lysol!

DO NOT STAY HERE! MAJOR SAFETY ISSUES! BEWARE! If I could give this place negative stars I would. We were traveling to Washington and my husband booked us a room at the Comfort Inn and Suites in Ashland, OR to stay for the night. The clerk at the desk was Jude Traylor. He initially gave us room #204. We had booked a room with two queens as our 9 year old son was traveling with us. When we opened the door to room 204 the first thing we noticed was the light was already on. We then noticed that there were freshly used towels on the floor and the bed was disheveled. There were also pizza boxes on the dresser. We immediately left the room and went back to the front desk. We let Jude know that the room was clearly occupied. He apologized and explained that his computer showed that the room was available but again apologized. He then gave us keys to room 318. When we got to the room my husband opened the door and started to go in with me and our son behind him. The light was off so I breathed a sigh of relief. But then we heard two very angry voices yelling “Who’s there??!!!” They sounded terrified and confused. We immediately left the room with my husband apologizing and letting them know the hotel gave us the room keys. When we got back to the front desk Jude was already on the phone with the customers from room 318. He was telling them that we were customers and that the computer had showed that the room was vacant. He then hung up and apologized to us. He kept muttering that they were full as somehow it was our fault that the hotel had overbooked. My husband asked for a refund as he had just been charged when we arrived and Jude said that we needed to contact ******* since we booked through them. We had Jude put in writing why we were not staying there so we would be able to show it to *******. He apologized again and we left. Thankfully, we were able to find a much better and safer hotel 10 minutes away. We did attempt to reach out and get the franchisee’s information to let them know directly the major safety issues that are going on at their establishment. We called the hotel on April 13, 2022 and spoke with the general manager, Tara Allison. Or at least we were told by her employee Kathryn that was her name as Tara hung up on us after refusing to provide contact information. My husband called the hotel back several times before Kathryn got on the phone. Who knows if that is her real name. I wouldn’t stay at this hotel for free. My son was terrified the entire night at the hotel we did end up staying at that someone was going to walk in the room in the middle of the night. I told my husband it is lucky we were the ones who were given room keys to occupied rooms as we are good people. But imagine if the keys were given to someone who was not? That is a terrifying thought. Lastly, it is sad to see that someone who works in the hospitality industry would be more concerned about hiding this from their owner rather than getting the owner involv

We stayed overnight with my pug. We stayed in room 315. Our room was clean and odorless. The towels and linens were clean and fresh. The room seemed a bit dark, and the floor lamp was not working, but it was not a big deal. The TV worked well and there was a selection of channels. The toiletries were present, unopened, and smelled/felt nice. Our coffee machine was broken, and I told the desk agent as I was grabbing breakfast and he thanked me. The phone worked in our room and there was a fridge and microwave. We only used the microwave, and it worked fine. The room was quieter than I expected given its close proximity to the highway. I use a white noise machine to sleep, but even before I turned it on, we heard nothing. The desk staff were polite and helpful. They treated me with respect and care. We did not use the pool or hot tub but they looked inviting and I was glad to see they were there at all. There were some very nice items in the vending machine and there was a bell cart available. You could tell a lot of thought is going into the guest experience, even with this being a roadside hotel. The free breakfast was more than I expected, especially as they were working under COVID measures to reduce spreading germs. We were each allowed a grab and go bag that contained many cold items, including a bottle of water. And we were also allowed a microwaveable breakfast sandwich. There was a nice variety of hot coffee, teas, cocoa, etc. available in the breakfast room, so it was not a problem that our room coffee maker didn't seem to work though there were ample cups, coffee, and mix-ins. Overall, I was very pleasantly surprised at the quality and value of this modestly priced hotel!