Seljalandsfoss Horizons

This hotel has a noisy bar on the first floor, making guests uncomfortable. The front desk was dismissive and seemed discriminatory towards Asians, unlike their friendly attitude towards others. After receiving the wrong room, the staff blamed the Trip platform and accused me of being aggressive when I tried to resolve it, then threatened to call the police and evicted me without a refund. Despite my travels to over 10 countries, this was my worst experience. Parking is difficult, the room quality is poor, and the heating is noisy. Avoid this hotel due to poor service and disrespectful staff.

Do NOT stay here. Due to a horrible accident, where people died, we were unable to make it to this hotel. They promised us a certain refund, which we never received and of course also blocked us/ stopped responding to us. We had an incredible time in Iceland meeting the nicest people, but this place as nice as it might look - is not worth it. They clearly do not know what Þetta Reddast means..

Beware if your plans may change at the last minute. They will not budge on a refund, even if it's because the country had extreme winds and a storm that shut down roads for 2 days. The roads were closed, barricaded, and we could not travel to arrive to this property for our reservation. We were stuck for 3 nights at one hotel, instead of being there for one night, thus missing our reservation here. This property offered another night, but did not have availability until over 6 days after our original reservation, which does no good since we were home at that point. I reached out to them as soon as we realized the roads were still closed. They were not very compassionate or understanding, whatsoever. They were the only hotel to deny giving any sort of refund. It was disappointing, as I was really looking forward to staying here, so losing out on the experience and then losing out on the funds was a double whammy. We ended up staying at the Glacier View Guesthouse in Hrifunes, which was wonderful! The host was so welcoming and gracious and they served a family style dinner that was incredible. And it was so nice talking with other travelers and sharing experiences. I highly recommend them!