Hotel Jerome, Auberge Resorts Collection

Overall a fantastic experience staying at this hotel. Before we even arrived we were comforted by the reservations agent, who was able to get us in a night early, over a major holiday weekend, as we were staying at a nearby property that was exceedingly disappointing. Upon check in the staff could not have been friendlier. The rooms are spacious and very well appointed. The bed comfortable (pillows were a little on the thin side but that was fine). The restaurant was fantastic, the bar was accommodating. The ski valet service was nice to have tho the pickup time wasn’t as prompt as you would hope, it is still a wonderful service and the staff were extremely friendly. Overall a 10/10 stay, will absolutely be returning.

Terrible customer service and over booking. They over booked rooms and didn’t have ours available even by 4pm guaranteed. Called 3 times and they lied about being able to check in. Really bad customer experience and terrible management practices.

remains a very special hotel. There is a disconnect with service with the Jerome bar compared to the rest of hotel. Short waitress and bartender couldn't be bothered when we had to get and go to the bar to order. Guest Room beautiful, as was the hotel. Guest services in front of the house over all could use a little more polish and attentiveness. Like the atmosphere and comfort compared to the Little Nell. Food and Beverage staff in restaurant and lobby bar excellent.

Amazing service from check-in to departure. The fluffy beds and warm epsom salt bath to come home to after a long day of skiing can not be beat. In addition, great snacks and great time in the living room at night ! Truly the only place to stay in Aspen!

Excellent hotel and staff! From the moment we arrived, we were greeted with warmth and professionalism. The rooms were spotless, well-appointed, and incredibly comfortable. The staff went above and beyond to ensure we had everything we needed, making our stay truly exceptional. The amenities were top-notch, and the location was perfect. I highly recommend this hotel to anyone looking for a five-star experience!

Hotel Jerome is our favorite hotel in the country. The service, the comfort of the rooms, the food and beverage offerings, and the pool / hot tub are all absolutely *top-notch*! This was our fourth time staying there and we were upgraded to a suite slightly larger than the suite we usually stay in which really made the experience special. We can't wait to come back!