Gästanvändare
22 juni 2025
We were totally convinced this was the best place to take our 2 toddlers based on the amazing reviews left online but we were very disappointed indeed. The online advertisements about this hotel are misleading about the facilities available. The service was so bad that we left after 1 day even though we booked for 5. Reception staff were very nice upon check in. But after check in, we got locked in our room with our 3 children. We kept calling reception but the phone was broken, yet we kept on calling and calling and calling. 1 hour and 40 minutes later someone finally came to let us out of the room. This is a serious danger and fire hazard. My children were starving and we could do nothing. Not even get out to buy chips from the market. Not only that, the windows and balcony doors do not close fully, meaning the noise from the pool and late night party travelled in, giving the children a disturbed sleep and letting in innumerable bugs and mosquitoes. The food was absolutely terrible. Really poor ingredients and prepared badly. My husband got a stomach bug (hasn’t had one in 2 years) after just 1 burger meal. Additionally, the room service menu (supposed to be available in the room but wasn’t) is limited. The room was cleaned well but the layers of grime and dust were not handled. We felt so dirty here we had to leave.
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