NYX Esperia Palace Hotel Athens by Leonardo Hotels recensioner

Everything was perfect.we enjoyed our stay in Nyx. Location, service, food, view, design of the hotel, the pool.i will come back for sure

Good overall experiance althought food and service at the "kalua" restaurant could be much better

Review for NYX Esperia Palace Athens – Luxurious Stay with a Few Caveats We stayed at NYX Esperia Palace Athens for four full days – two couples, each in an Executive Suite with access to the business lounge. The welcome was warm and efficient, and we received our rooms exactly at 3:00 PM, as per hotel policy. The suites were clean, stylish, and well-equipped with amenities such as disposable toothbrushes, shaving kits, loofahs, a hairdryer, and more. One of our suites, located on the 7th floor, even had a partial view of the Acropolis, which was a lovely bonus. The room’s climate, lighting, and curtains were all operated through digital controls, designed to pamper guests — although, in practice, they were not very intuitive and required a bit of trial and error. For instance, turning off the bedside light required getting up and walking to a control panel. The TV included Israeli channels (11, 12, and 13), which we appreciated. Breakfast on the 10th floor was excellent, offering a wide variety of high-quality options, and the waiter service was above average. One of the highlights of our stay was the exceptional care provided by Ilia, the hotel's Public Relations Manager. She guided us almost from the moment we arrived until we left — recommending excellent tavernas, booking taxis, restaurants, and arranging a private guided tour. On our last day, we were also warmly greeted by Dionysia in the lounge — charming and attentive. That said, there were some drawbacks: Reception service was inconsistent – not all staff members were welcoming; some appeared cold or offered forced smiles. The business lounge was disappointing – small, crowded, with modest food and drink offerings and uninspiring seating. It felt more like a repurposed room than a proper lounge. The pools require advance reservation, with no room for spontaneity. Usage hours are segmented (e.g., 1–4 PM or 4–7 PM), and spots after 7 PM are very limited. The rooftop pool area is crowded, and the adjacent restaurant is also open to non-guests. Rooftop restaurant experience: One evening we returned from a night out and hoped to enjoy a drink with a view. Although two front-row tables overlooking the Acropolis were available, we were initially told they were reserved. Minutes later, we were informed we could sit there for a €25 minimum spend per person. The sudden shift from "reserved" to "available for a price" was off-putting — especially as hotel guests staying in suites. The guided tour recommended by the hotel involved nearly 4 hours of driving during a 5-hour trip, leaving us with very little time at each stop. We suggest skipping it. Bottom line: The hotel is modern, very clean, and the suites are luxurious. Service is mostly excellent, particularly thanks to Ilia and Dionysia. However, don't count on spontaneous access to the pool or rooftop restaurant — enjoying those requires planning ahead, much like booking a theater show. If you value well-designed suites and structured experiences, this hotel may be a great fit. If you’re looking for flexibility and full-day pampering from hotel facilities — you might find it a bit limiting.

Wonderful location, friendly staffs

The service as expected from greek people was excellent and helpful The hotel location is close to the center and was quite satisfying facilities were good, a bit crowded at breakfast time at the first day we had a problem with shower water, leaking out of the door which made the bathroom floor very wet but the problem was fixed immediatly we had mosquitos in the room and after complaining they provided us with mosquito trap, the thing with mosquitos is critical since my daughter skin is very sensitive and every bite can turn into awful inflammation which what exactly happened to her. on the last day there was no hot water, so i had to take shower in slightly warm water.

Very nice concept, very nice location, professional management ⭐️

The greatest of the greatest.... Excellent.....

Nice location and good service, all the stuff are passionate

可能是雅典的機車改裝的居多，加之酒店位於主幹道，無論是白天還是晚間動靜都比較大。加之國慶期間等原因，反正感覺不及近3K一晚的性價比。

作為從來不寫點評的我，這次真的是忍無可忍：帶着兩個小孩，爸媽全家出遊，九點國航航班落地，十一點多到達酒店，告知我需要等待，最終一直到下午三點半才給到我房間。沒有任何理由，衹是説需要等。前台的態度非常的傲慢與冷漠。 酒店新裝修，還是有一定的氣味，對於帶娃的旅客需要適當警惕。 我們住的房間301，323，319，緊貼馬路，半夜噪音非常之大。 這樣的酒店硬件，服務，完全和五星不搭邊。

早餐餐廳有特色，可以欣賞雅典衞城。

看着是新5星酒店才選擇這家酒店，房間細小狹長跟走道差不多，隔音差，半夜電視忽然自己開了，衞生間沒有門跟家人住很不方便，軟硬件都不行，從沒住過這麼差的酒店，付了三天錢住了一晚就離開了，不推薦

房間可以！就是屋外太吵了！

之後再也不會選擇這家了