Gästanvändare
27 april 2025
My stay at this hotel in Athens was one of the most disappointing experiences I’ve had as a visitor. Upon arrival, the room appeared fine; however, we quickly discovered that the ventilation system was not working. The toilet and bathroom were separated from the rest of the room by glass panels, which meant that after every shower, the entire room turned into a sauna, and unpleasant toilet smells spread — making it extremely uncomfortable. We reported the issue to the staff on the first day. They acknowledged that there was indeed a problem with the ventilation and assured us they would arrange a different room for us the following day. Later, they attempted to call us to inform us that a new room was ready, but we missed the call as we were sleeping. After returning their call, we were instructed to pack our belongings and come downstairs to receive the new room. However, when we arrived at reception, we were told that the room had already been given to someone else. The handling of the situation was completely unprofessional, with no further assistance or compensation offered. Overall, it was a very poor experience — not what I would expect from a hotel that claims to care about its guests.
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