Chutipass
28 september 2023
Really unprofessional staff at reception, the story is I do join 2 nights meeting event here
My group booked 2 nights already without payment (the principal would support 1 night and I must pay 1 night as our agreement)
Then I booked for my own 1 night and online paid, remain 1 night that our principal would support
Once I arrived for check in, the reception asked for 1 night pay instantly and they couldn't find my name/my husband's name in any booking -- I had never faced an awful situation before (don't check but easy to change, don't care for my information, don't listen to me when I informed the name of group at all)
Hotel staff can't find a booking even in trip.com or from the group 😂 then I need to pay 1 night (which the principal will pay later) and he still ask for my booking number in trip.com, so poor practice I have never seen before such a who got all the data but unskilled to check any...
It might be a typical person here for no service mind and don't try to understand
I take 2 hours to talk and become my fault for duplicate booking....😒 and he ask me for "how to know I paid in the 2nd night 🙄 ask me to show online statement in my e-banking !?!?!? ,Once I showed he said how to know it is mean to Stanley (statement show the perfect similar of decimal with pay under name trips.com....????)
So senselessly staff
However I finally got back my money, with the assistance of my Greek colleagues
If you have to book here, please don't expect them to be close to standard for a 1 star hotel actually
It's one of the most rough service from my experience
Good cleaning room, near subway but nothing around, simple amenity
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