Swara Acacia Lodge
1 natt
Rum och gäster
1 rum, 2 vuxna, 0 Barn
Alla boenden i Mavoko

Swara Acacia Lodge

Stuga
Mavoko, Machakos, Kenya
Visa på karta
Fullständig adress visas efter genomförd bokning
Swara Acacia Lodge är det perfekta stället att varva ner efter en dag av resa eller arbete.Visa fler
Vi erbjuder prisgaranti
hotel overview picture
Höjdpunkter
Gratis parkering
Avlämning på flygplatsen möjlig
Mycket att göra
Bekvämligheter
Spa
Barnklubb
BarnomsorgstjänsterGratis
ParkeringGratis
Wi-Fi på allmänna områdenGratis
Mötesrum
Multifunktionsrum
Bibliotek
Alla bekvämligheter
Beskrivning av boende
Swara Acacia Lodge är det perfekta stället att varva ner efter en dag av resa eller arbete.
Visa fler
3/5
Renlighet3.0
Bekvämligheter3.0
Läge och interiör3.0
Service3.0
Alla 18 recensioner
Omgivningar
Flygplats: Jomo Kenyatta International Airport
(33,4 km)
Flygplats: Wilson Airport
(41,2 km)
Tåg: Nairobi Railway Station
(41,8 km)
Landmärken: Swara Plains Conservancy
(1,9 km)
Landmärken: Lukenya hills
(3,9 km)
Visa på karta

Rum

Gästrecensioner

Tjänster och bekvämligheter

Policyer

Premium stuga, flera sängar, trädgårdsutsikt, trädgårdsområde
5

Premium stuga, flera sängar, trädgårdsutsikt, trädgårdsområde

1 King size-säng och 1 Enkelsäng
Wi-Fi (extra kostnad)
Rökning ej tillåtet
Wi-Fi på rummet
Handduk
Trädgårdsutsikt
Bäddning: filt eller överkast
Rumsinformation
Sök lediga rum
Klassisk Stuga, Trädgårdsutsikt
11

Klassisk Stuga, Trädgårdsutsikt

1 King size-säng
Wi-Fi (extra kostnad)
Rökning ej tillåtet
Wi-Fi på rummet
Handduk
Trädgårdsutsikt
Bäddning: filt eller överkast
Rumsinformation
Sök lediga rum

Gästrecensioner

3/5
18 recensioner
Verifierade recensioner
  • Renlighet3
  • Bekvämligheter3
  • Läge och interiör3
  • Service3
Genomsnittet för liknande boenden i Mavoko
Mest omnämnt
G‍ä‍s‍t‍a‍n‍v‍ä‍n‍d‍a‍r‍e
6 januari 2025
Our experience at this hotel started off on a rough note. While trying to access the hotel, we missed the turn, and when we reached the security check, the staff member there was quite rude and even threatened not to give us the gate pass. This left a negative impression right from the start. Upon arrival at the reception, however, the staff were polite, and the check-in process was smooth. The room itself was acceptable, and the overall ambience of the hotel was decent, but nothing exceptional. One of the main reasons we chose this hotel was for the promised buffet, but unfortunately, it was not delivered. We were instead forced to opt for à la carte dining, which came with very small portions. On the one day we were offered the buffet, the options were minimal and didn't live up to expectations. As a hotel positioned as a gateway destination, we were hoping for a more satisfying dining experience that would meet our desire for both great food and relaxation, but sadly, it fell short. Overall, while the hotel had some positive aspects, it didn’t meet our expectations, especially in terms of dining and overall service.
Översätt
G‍ä‍s‍t‍a‍n‍v‍ä‍n‍d‍a‍r‍e
1 januari 2025
We had booked our stay from the 29th to the 1st and were looking forward to a relaxing visit. Unfortunately, due to an unforeseen emergency, we had to check out on the 31st as my husband needed to return to the hospital for a review following a recent leg operation. Upon checkout, my husband—who was still recovering and limping—had to carry our luggage from the room to the car without any offer of assistance from the staff. I am pregnant and was also managing our toddler, which made the situation even more difficult. When we arrived at the reception, we were informed that we needed to pay for the extra night, despite the fact that our early departure was due to a medical emergency. The staff insisted that we wait for the manager, who only arrived after an hour, despite our repeated requests for immediate assistance. When he finally addressed us, he was unapologetic, though he eventually agreed to waive the extra night. We also observed inconsistent service standards during our stay. While new guests of a different ethnicity received immediate assistance with their luggage, we were left to manage on our own. Additionally, food service was consistently slow, which was frustrating. On a positive note, we appreciated the kindness of Viola at the reception, as well as the childminders at the playground who were attentive and friendly. Overall, however, the lack of empathy and professionalism during our stay, especially during a time of personal stress, was deeply disappointing. Unfortunately, we would not consider visiting again.
Översätt
G‍ä‍s‍t‍a‍n‍v‍ä‍n‍d‍a‍r‍e
26 december 2024
Never going back there again. We arrived well. Had called early in the morning to reserve a table for 2. It wasn't done. The service was just terrible. There was no much variety. The food at the buffet was cold. My partner ordered a milk shake but it ended up being milk and a scoop of ice cream on top. Wine list was just disappointing. Ended spoiling my Christmas experience. Had such high expectations of the place but never again.
Översätt
G‍ä‍s‍t‍a‍n‍v‍ä‍n‍d‍a‍r‍e
24 december 2024
for one i dont think your team was organized in any way from the kitchen to the drinks part everything was just out of place. no place to even wash hands, no bottled water for the 2500 package, for the soft drinks part you had promised a soda inclusive but that was never served. i dont think you have the capacity to hold more than 10 people in your facility bearing in mind that i brought a quarter of my team and they kept asking if thats the whole food budgeted for.
Översätt
G‍ä‍s‍t‍a‍n‍v‍ä‍n‍d‍a‍r‍e
2 augusti 2024
I recently visited to scout for event space, where I had a generally positive experience, but an incident at the gate marred my stay. Upon arrival, the guard did not stop me or inform me about obtaining a gate pass. After my visit, when I returned, the guard shouted at me and demanded an apology for not having a gate pass, which I was unaware of. Despite my efforts to explain and show him the gate pass I received from the lodge, he refused to look at it and verbally abused me. This behavior was unacceptable & unprofessional, significantly impacting my overall experience. I suggest improving communication about gate pass requirements and providing training for security personnel to handle situations respectfully and professionally.
Översätt
G‍ä‍s‍t‍a‍n‍v‍ä‍n‍d‍a‍r‍e
1 mars 2024
The customer support representative talked to me really badly when making an inquiry the eventually blocked me, Definitely never a place I'd want to visit or anyone I care about to visit!!Really really sad those are the people representing the lodge!
Översätt
G‍ä‍s‍t‍a‍n‍v‍ä‍n‍d‍a‍r‍e
29 februari 2024
I recently went to Swara Acacia Lodge as a surprise trip organized by my boyfriend and it was amazing. I enjoyed the entire experience from the food, the service and the serene natural environment. If you're looking for a place to relax away from the city and enjoy the natural environment then this is definitely the place for you. I have to mention that we were here during off season and also during the week and the service was exceptional with great attention to detail. From the moment we checked in, the staff was really amazing to us. They made sure to call us before meals to confirm what times we would be at the restaurant for meals; they also provided hot water bottles to keep us warm every night and always checked to see if we needed anything. They went above and beyond to celebrate us as we were celebrating our anniversary and we felt so special the entire time. We also spent some time doing archery and going out for nature walks and we were accompanied by a staff member who was so professional and knowledgeable during these activities. Our room was so pleasant and I loved how everything is made from natural materials so there was no need for air conditioning indoors. Also loved the cheetah theme in the room and the fact that the room was kept clean during the day and would be sprayed every evening to protect from mosquitoes and bugs. In addition to everything, I met the tailor who sews everything that is sold in the shops and she was kind enough to take my measurements and custom make some pants for me with the materials that I picked out. Everything was completed on time and made so well. Generally, our entire stay was pleasant and with great attention to detail. Based on our experience, my boyfriend and I definitely agreed to go back again and try all the other activities that we didn't end up doing. I would advice anyone to plan ahead and call ahead of time before going. Also, definitely try to go during off season and on week days if you love to enjoy some quiet time without many guests. Again, I really enjoyed my experience and can't wait to go back again another time! ❤️
Översätt
G‍ä‍s‍t‍a‍n‍v‍ä‍n‍d‍a‍r‍e
29 februari 2024
I was excited to finally visit this place so when I finally made a reservation for lunch I was happy- it was short-lived though once I reached. The disappointment! The service! The Service! The Service! The staff wasn't warm, friendly or hospitable. I literally had to keep juggling my own drinks to different tables because I was with a toddler who wanted to swim and play and noone was there to assist (or I was being ignored). Finally when I got assistance it came with almost a scolding of how I have put a jug on an unstable table and it can break. I was busy requesting for my water not to be taken away and that's the response I got.( How would a guest know about the table especially if they've been ignored all through?) Anyways I read the mood soon in enough and when I wanted to leave I had to wait 30min for my bill. Finally I was told by the waiter to go get it in the reception because he doesn't have it😒 I had planned to spend a night or two with my son but changed my mind after the experience. Giving it 2 stars- one for the ambience because we got to spot wildebeests just chilling within their compound and two because Godfrey the head came to apologize to me when I was leaving after I explained my experience to the reception which I thought was really good of him. P.s if you are planning to swim with your lil ones note there's no designated baby pool area in what looks like a temporary pool. So you will have to enter the pool with them as it's deep for the one's who can't yet swim. It was also full of dead bugs in the water and there was no towels offered (first I've ever experienced anywhere) so carry your own towel.
Översätt
G‍ä‍s‍t‍a‍n‍v‍ä‍n‍d‍a‍r‍e
29 februari 2024
A pristine natural environment in the wild conservancy of Athi River, in the outskirts of the City of Nairobi. No concrete jungle. Serene environment with natural sounds of flora and fauna. Occasional glimpse of wild antelopes and other species in the nature trail. Great rooms made of natural materials, a really organic hideaway for conferences, individual reflections and family bonding. Great staff members too: respectful, courtious, efficient and highly professional. A place to be, away from the concrete jungles and noises of urbanisation. Breath taking.
Översätt

Tjänster och bekvämligheter

Spa
Barnklubb
Mötesrum
Lekplats
Fler bekvämligheter
Internet
Parkering
Transport
Företagstjänster
Receptionstjänster
Språk som talas
Restauranger
Allmänna utrymmen
Hälsa och välbefinnande
Städservice
Faciliteter för barn

Boendepolicyer

Tider för in- och utcheckning
Incheckning: 14:00–23:00
Utcheckningstid: före kl. 11:00

Receptionens öppettider: [Mån-Sön]06:30–23:00

Sällskapsdjur
Sällskapsdjur är inte tillåtna

Ålderskrav
Den huvudsakliga gäst som checkar in måste vara minst 18 år gammal.

Betala på hotellet

Beskrivning av boende

  • Antal rum: 20
Swara Acacia Lodge är det perfekta stället att varva ner efter en dag av resa eller arbete.

För att ladda batterierna eller bara koppla av, besök fastighetens spa. Fortsätt med din träning med ett besök på träningsrum.

På denna stuga hittar du också faciliteter inklusive en trädgård, bibliotek och lekplats. Den här egenskapen erbjuder också bagageförvaring.

Gäster som anländer med bil kan använda fastighetens parkeringsplats.

Vanliga frågor

Vilka in- och utcheckningstider gäller på Swara Acacia Lodge?

Incheckningen på Swara Acacia Lodge öppnar 14:00-23:00 och utcheckning ska ske senast kl. 11:00.

Är sällskapsdjur välkomna på Swara Acacia Lodge?

Nej, sällskapsdjur är inte välkomna på Swara Acacia Lodge.

Hur mycket kostar det att bo på Swara Acacia Lodge?

Priserna på Swara Acacia Lodge kan ändras beroende på datum, hotellpolicy och andra faktorer. För att se gällande priser anger du de datum du önskar bo på hotellet.

Hur tar jag mig från den närmaste flygplatsen till Swara Acacia Lodge?

Den närmaste flygplatsen är Jomo Kenyatta International Airport och den ligger cirka 43 min bilresa från hotellet (33,4 km).

Vad har Swara Acacia Lodge för avbokningspolicy?

Avbokningspolicyn för Swara Acacia Lodge varierar beroende på rumstyp och bokningsvillkor.

Om det här boendet

Närmaste flygplatsJomo Kenyatta International Airport
Avstånd till flygplats33.39KM
Närmaste tågstationNairobi Railway Station
Avstånd till tågstation41.84KM
Genomsnittligt pris frånSEK1292
Hotell – antal stjärnor3